Customer Service Agent

<h2>Overview</h2> <p><strong>Job Title:</strong> Customer Service Agent</p> <p> </p> <p><strong>Company:</strong> Swissport</p> <p> </p> <p><strong>Location:</strong> Dublin Airport</p> <p> </p> <p><strong>Hours:</strong> Minimum 30 hours per week, between Monday – Sunday (shift work)</p> <p> </p> <p><strong>Salary:</strong> 16.49</p> <p> </p> <p><strong>About the company:</strong></p> <p> </p> <p>Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.</p> <p><strong>About the Role:</strong></p> <p>As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike</p> <h2>Responsibilities</h2> <p><strong>Key Responsibilities:</strong></p> <p> </p> <ul> <li>Greet passengers and provide friendly, professional assistance throughout their journey.</li> <li>Assist passengers with check-in procedures, luggage handling, and boarding processes.</li> <li>Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.</li> <li>Ensure compliance with airline and airport regulations, including security and safety protocols.</li> <li>Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.</li> <li>Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.</li> <li>Perform administrative tasks, including data entry, documentation, and reporting as required.</li> </ul> <h2>Qualifications</h2> <p><strong>Qualifications:</strong></p> <ul> <li>Prior experience in customer service, hospitality, or related fields is advantageous.</li> <li>Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.</li> <li>Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.</li> <li>Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.</li> <li>Demonstrated problem-solving abilities and a proactive approach to resolving issues.</li> <li>Attention to detail and accuracy in handling passenger information and documentation.</li> </ul> <p><strong>Benefits:</strong></p> <ul> <li>Access to Employee Assistance Programme and wellness initiatives.</li> <li>Comprehensive training and development programmes.</li> <li>Free onsite parking whilst at work</li> <li>Employee discounts on travel and retail products.</li> <li>Retirement savings plan with employer contributions.</li> <li>Career advancement opportunities within the aviation industry.</li> </ul> <p>Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. </p> <p>Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.</p> <p> </p>