Business Analyst

Primary Purpose:
The Business Analyst will join TowneBank’s Data Team, which is dedicated to transforming enterprise-wide data into actionable business insights. This role involves closely collaborating with various lines of business to understand their needs, translating those needs into clear technical requirements, and serving as a liaison to ensure the delivery of accurate, comprehensive data solutions. A central focus of this position is to support the development of a member/customer 360 view with enhanced member relationships which will enable front-line bankers, executive leadership, and marketing teams to drive strategic growth across the organization.

Essential Responsibilities:

• Translate business needs into clear, actionable functional specifications for technology teams to ensure timely and effective solution delivery.
• Support all phases of the system/process implementation lifecycle, including requirements gathering, testing, deployment, and particularly post-go-live support.
• Monitor and maintain business applications in production, identifying opportunities for continuous improvement and increased user adoption.
• Assist in the development and maintenance of documentation for business processes, systems, and solutions.
• Serve as a subject matter expert for key business areas, providing operational and analytical support across departments.
• Ensure compliance with organizational policies, including adherence to work tracking and change management processes.

Qualifications:

• Foundational understanding of banking products, including deposits and loans. A minimum of two years’ experience in financial services or with a banking service provider is ideal.
• Ability to work independently, interpret data effectively, and take initiative with minimal supervision.
• Strong analytical, organizational, and critical thinking skills.
• Proficiency in Microsoft Office Suite, particularly Outlook, Word, Excel, and PowerPoint.
• Dependable, initiative-taking with a cheerful outlook
• Excellent communication and presentation skills, both written and verbal, with an ability to build rapport and collaborate effectively.

Desired Skills & Competencies:

• Working knowledge of core consumer and commercial banking products.
• Bachelor’s degree in business, Finance or Information Technology or equivalent field experience
• Two years of recent experience working as a business analyst.
• Experience working in agile, cross-functional teams.

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to ten pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

 

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