Senior Product Operations Specialist

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Discovery, offering AI-driven search and merchandising
• Content, offering a headless CMS
• Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

Become a Senior Product Operations Specialist for Bloomreach! In this dynamic role, you will collaborate closely with our product and engineering teams to enhance communication efficiency and lead cross-functional initiatives to achieve our business goals. The salary range starts at 3 000€ gross per month, along with stock options and other benefits. Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Product Team.

What challenge awaits you?

As a Senior Product Operations Specialist, you will support the product and engineering departments by establishing communication standardization, drive major product launches, and  lead implementation of new tools and processes. You’ll seek opportunities for improvements across the organizations, identify inefficiencies in current operational processes, and implement strategies to streamline workflows. Your influence will extend across the company as you actively participate in and lead cross-company initiatives that will help us achieve our business goals. You’ll collaborate closely with key partners in the product and engineering teams , champion global initiatives into their organizations  through change management techniques and clear communication. 

Your job will be to:

1. Drive opportunities for improvement across the product organization
2. Create communication standardization
3. Participate in cross-company initiatives

a. Drive opportunities for improvement across the product organisation

• Review current processes, identify and drive opportunities for improvement across the product organisation
• Identify bottlenecks and inefficiencies in current operational processes in our software development lifecycle. Develop and implement strategies to streamline workflow
• Lead implementation of new tools and processes including rollout planning, training, and change management

b. Create communication standardization

• Establish best practices that make inter- and cross-department communication efficient
• Facilitate communication within and between product and other departments
• Design and implement structured meetings and knowledge bases, as needed

c. Participate in cross-company initiatives

• Lead the planning and tracking of substantial cross-company initiatives to support the achievement of our business goals
• Collaborate with key partners across product, engineering, and the entire organization

What you might like about this role:

• Impact multiple facets of the organization beyond the Product Department

• Engage with specialists from various departments, enhancing both technical knowledge and communication skills

• Enjoy a flexible work schedule with significant independence

• Become part of the friendly, welcoming, and motivated community we have at Bloomreach

You have the following experience and qualities:

1. Professional — Problem-focused and solutions-oriented with attention to detail
2. Personal — strong verbal and written communication, motivated, independent, and fluent in English

Professional experience

• Minimum of 5 years of experience in product operations, program manage