Head of Facilities Support Services, USA

About PopStroke

Welcome to PopStroke, where we've reinvented the classic pastime of mini-golf into an extraordinary experience. Imagine a place where the charm of traditional mini-golf meets innovative technology and custom-designed courses, where playful challenges unfold against the backdrop of beautifully designed landscapes. This is PopStroke – where the pure joy of mini-golf extends beyond family outings and date nights to welcome guests of all skills and ages seeking a unique and memorable entertainment and culinary experience.

PopStroke currently has 19 locations across Florida, Texas, Arizona, Alabama, South Carolina, and Nevada with additional venues under development.

We're looking for awesome folks to join our PopStroke team as we embark on an epic expansion journey. If you're all about fun, hard work, and creating memories, you're in the right place!

About the role

Overview: PopStroke is seeking a dynamic Head of Facilities Support Services responsible for overseeing the planning, coordination, and execution of facility inspections, maintenance, and improvements across all PopStroke locations. This role exercises independent judgment in making critical decisions to ensure facilities and grounds are well-maintained, safe, and welcoming for both guests and staff.

Reports to: Vice President of Procurement, Facilities, and Development

Location: Dallas, TX

Full-Time, Exempt

Essential Functions

• Plan and direct all building and grounds maintenance
• • Maintain Service Provider Contact List and Maintenance Software for all units
  • Develop and coach managers to contact service providers for necessary repairs and maintenance
• Maintain facilities reports, maintenance logs, and vendor lists
• Visit and inspect facilities
• Oversee contractors contracted for significant projects
• Ensure city, county, state, and federal regulations relating to the maintenance department are met
• Develop and maintain maintenance training materials
• Set up periodic maintenance trainings as needed
• Establish communication channels with operations and corporate support team members.
• Uses independent judgment in significant matters when coordinating emergency procedures affecting buildings and grounds.
• Develop and administer a preventative maintenance program for HVAC equipment,
• playground equipment, golf course, building, and other areas as needed.
• Coordinate and implement a staffing plan for the Facilities Operations teams that includes
• training and human resource development.
• Work collaboratively with operations to ensure a clean and safe environment for all guests and staff.
• Conducts regular building and grounds inspections for safety, cleaning standards, and procedure
• compliance
• Develop and/or coordinate RFPs, RFQs, and other purchasing projects or initiatives
• specific to the department
• Serves as Popstroke’s Safety Manager; coordinating all safety programs therein
• Responsible for the evaluation of maintenance staff
• Participate and direct meetings as required
• Willing to travel often to various PopStroke locations as required – possibly more than 50% of workdays
• Must be available during off-hours, including nights and weekends for emergencies and as required
• Perform other related duties, as assigned, for the purpose of ensuring an efficient and
• effective work environment as directed by management

Requirements

• Minimum 5 years in a hospitality facilities management role
• Advanced Construction Project Management experience