Team Member Relations Manager

Starting Salary: $100,093/year

As a Team Member Relations Manager with Turning Stone Enterprises, you will lead and support a team in delivering exceptional internal services aligned with organizational culture and business goals. Your role encompasses leadership, team member relations, talent development, and operational efficiency. You'll partner closely with department leaders, acting as a trusted advisor and coach to foster a positive work environment and drive organizational success.

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Turning Stone Enterprises?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What you will do as a Team Member Relations Manager?          

• Lead and mentor the Team Member Relations staff, ensuring high-quality service delivery to all departments.
• Ensure compliance with company policies and alignment with cultural and business objectives.
• Oversee disciplinary actions and terminations, ensuring consistency and mitigating risks.
• Manage and conduct initial reviews of team member complaints, particularly harassment claims, and provide thorough follow-up.
• Ensure all new Supervisors and Managers receive a comprehensive orientation within the first 90 days.
• Assist in designing and delivering orientation programs for Department Heads and Directors.
• Actively coach and support operational leaders, fostering their growth and effectiveness.
• Develop and deliver training sessions on company policies, performance management, and corporate culture.
• Review and approve all terminations within your areas of responsibility, escalating relevant issues to senior leadership.
• Ensure consistency in performance documentation and corrective actions.
• Monitor and manage workload and staff performance to optimize efficiency.
• Provide regular updates and accountability mechanisms to ensure alignment with organizational goals.
• Lead monthly communication sessions with department leaders, fostering collaboration and consistency across departments.
• Develop and distribute communication materials to enhance internal networking and information sharing.
• Analyze team member relations trends, exit interview data, and turnover rates to identify and address areas of concern.
• Use data insights to inform decision-making and company strategies.
• Support recruitment efforts by designing and facilitating effective interview processes. Partner with recruiting staff to ensure best practices in candidate selection.
• Work closely with department heads to align procedures, standards, and staffing with business objectives.
• Provide guidance on organizational design, compensation, and reporting structures.
• Maintain a visible and accessible presence, scheduling early morning, evening, or weekend meetings to meet departmental needs.
• Participate in safety committees and focus groups to promote a positive work environment.

To be successful as a Team Member Relations Manager, you'll need:

• Bachelor's Degree in Human Resources or a related field.
• Minimum of five years of comprehensive Human Resource experience, covering recruitment, training, compensation, team member relations, and benefits.
• Proven leadership skills with the ability to mentor and guide teams and department leaders.
• Strong interpersonal skills and sound judgment in handling sensitive situations.
• Excellent oral and written communication skills with the ability to network and build relationships across the organization.
• Strict adherence to confidentiality and ethical standards.
• Proficiency in MS Office and related software.
• Ability to accommodate early morning, evening, or weekend meetings as needed.
• Willingness to travel to various Turning Stone Enterprises locations.
• Strong analytical skills with the ability to evaluate data and make informed decisions.
• Excellent organizational skil