Account Executive - Retention

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands.

PetPlace, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy. 

Job Summary:
The Account Executive - Retention role focuses on driving customer retention and growth within existing accounts while achieving sales targets. The ideal candidate will excel at managing client relationships, identifying upselling opportunities, and ensuring long-term customer satisfaction.

Job Location: Remote

Primary Responsibilities

• Customer Relationship Management: Nurture and manage relationships with existing clients to exceed their needs and expectations.
• Retention and Growth: Drive retention within accounts and meet sales targets by identifying upselling and cross-selling opportunities.
• Account Strategy Development: Create and implement effective sales strategies and customized client presentations.
• Contract Renewals: Handle negotiations during contract renewals to maintain strong business relationships.
• Internal Collaboration: Partner with internal teams for seamless product and service delivery.
• Performance Monitoring: Track KPIs to assess account health and identify areas for improvement.
• Customer Support: Deliver exceptional service and support for all existing clients.
• Reporting: Use CRM software to track and report account activities, ensuring data accuracy and visibility.
• Industry Awareness: Keep updated on market trends and competitor offerings, sharing insights with internal stakeholders.
• Product Expertise: Maintain knowledge of company products and services, articulating their value to customers effectively.
• Client Visits and Conferences: Travel to industry conferences and client locations to strengthen relationships, conduct training, and drive retention.
• Additional Duties: Perform other responsibilities as assigned to support company objectives.

Experience and Education Requirements

• Experience: Four years of experience in veterinary clinics, animal welfare, sales, or a related field.
• Education: Associate’s degree in veterinary technology, animal health, or a related field of study, and/or equivalent work experience. (1 year of relevant work experience is equivalent to 1 year of college).

Other Requirements

• Travel: Up to 50% travel required.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong phone presence with experience managing high call volumes daily.
  • Ability to prioritize tasks and effectively manage time.

Accountability and Complexity

• Supervision: Work tends to require strategic guidance more often than tactical oversight.
• Decision-Making: Developed business acumen allows for impactful and appropriate decisions with minimal oversight.
• Execution: Known for being proactive, insightful, and initiative-driven.

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