Administrative Assistant - Branch Services Specialist

Join our Team at Howard Hanna Allen Tate Real Estate! 

Position: Branch Services Specialist Location: Lake Norman and Center City

Status: Full-Time / Salary Non-Exempt Manager: Regional Vice President (RVP) 

Direct Supervisor: Branch Leader

Position Summary: We are seeking a dedicated, organized Branch Services Specialist to join our team. In this role, you will work closely with Branch Leaders to support our real estate agents and ensure smooth, efficient office operations. You will handle various administrative, operational, and agent-focused tasks to improve branch effectiveness and efficiency. This is an in-office position supporting two office locations. 

Essential Job Function:

Agent and Branch Support:

• Process paperwork for agent onboarding, departures, and transfers
• Assist agents with their paperwork review and completion when onboarding
• Manage all affiliation paperwork
• Connect agents with various systems and support teams, including MTS, Mortgage LOs, and Insurance agents.
• Manage branch supplies, equipment, and workspaces
• Maintain office calendars and manage floor duty schedules
• Assist with outgoing/incoming mail and phone call transfers

• Oversee office purchasing, including office supplies, copier toner, yard signs/sign riders, and directional signs. 
• Coordinate branch logistics, including building maintenance and equipment.
• Handle shredding services, tech support tickets, and office equipment troubleshooting- assisting the IT department as needed. 
• Ensure proper functioning of the office TV and bulletin boards
• Assist agents with transaction support, including earnest money and commission check deposits
• Provide troubleshooting support for agent tech needs (copiers, computers, phones)
• Manage lockbox check-in/check-out and troubleshoot ordering issues
• Process earnest money and commission check deposits

Branch Leader Support at the Branch Leader’s direction:

• Assist in recruiting packages, managing branch social media posts, and organizing events
• Coordinate property tours, anniversaries, and monthly recognitions
• Maintain branch calendars and facilitate agent enrollment paperwork
• Organize and schedule agent one-on-ones and professional development activities
• Provide general administrative support to Branch Leaders
• Facilitate agent training, webinars, and Lunch & Learns
• Collect Essential Services referrals and manage communication with Essential Services partners.

The comprehensive benefits package includes Medical, Dental, and Vision insurance, a 401 (k) plan, a Health Savings Account, Long-term and Short-term disability plans, paid time off (PTO), Holidays, and more.

Qualifications:

• Associate's degree or 3-5 years of branch operations preferred
• Real Estate Office experience preferred.
• Proven ability to work well with a varied group of individuals while maintaining a positive and professional manner with all levels of management, agents, and staff in person and in writing. 
• Proficiency in Google Business Suite and other office technologies. 
• Ability to communicate in a clear, concise, and professional manner with all levels of management, agents, and staff, both in person and in writing.
• Proficiency in managing social media pla