Manager, Retail Logistics & EDI

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI. Candidates based in CA, IL, TX, or PA are strongly preferred.

Role Description: 

We’re seeking a Manager, Retail Logistics &  EDI to lead the strategy, execution, and continuous improvement of our retail fulfillment and EDI operations. This role owns logistics and EDI performance across our most critical retail accounts. The ideal candidate brings a deep understanding of retailer compliance, EDI architecture, routing, and 3PL performance, along with strong leadership skills to influence cross-functional partners, drive issue resolution, and scale operational excellence.  This role reports to the Director, B2B and Retail Fulfillment, who also serves as the backup for this role. 

What you’ll do: 

Team Leadership and Cross-functional Partnership  

• Serve as operational lead for retail EDI merchants in retailer calls, EDI partnership meetings, merchant escalations, and business reviews. 
• Partner with internal teams (Engineering, Product, Implementation, Fulfillment Operations, Sales) to optimize systems and remove friction from go-live to outbound flow for all retail EDI merchants. 

Process Ownership and Improvement 

• Identify gaps in training, tooling, or SOPs and work to implement scalable solutions. 
• Own documentation, performance metrics, and internal training for all things related to outbound routing and EDI execution. 
• Develop, document, and continuously improve SOPs related to retailer routing guides, collect carrier scheduling, and outbound shipping standards. 

Retail Routing and Compliance 

• Maintain and audit routing guides and shipping instructions across all retailer accounts; ensure fulfillment teams are trained and updated on changes. 
• Responsible for ensuring the organization remains fully compliant with GS1 retail standards. 
• Serve as subject matter expert for GS1 identification standards including GTIN, GLN, SSCC, and UCC-128. 

EDI Oversight and Execution 

• Lead and manage new EDI projects, ensuring successful onboarding of trading partners and integration with internal systems. 
• Continuously identify and implement process improvements to enhance the efficiency, accuracy, and scalability of EDI operations.