Program Manager, Principal

Your Role

The Behavioral Health Service’s team is transforming behavioral health delivery into a seamless, scalable, and outcomes-driven experience where care is integrated, accessible, and accountable. The Program Manager, Principal will report to the Director of Behavioral Health Product Strategy. In this role you will help to design, develop, and optimize our behavioral health product portfolio. As a steward of the behavioral health product vision, you will be responsible for leveraging competitive intelligence, member insights, and internal analytics to identify market gaps, prioritize features, and build scalable, technology-enabled solutions. You will execute the product lifecycle from concept through evaluation and ensure that every initiative is tied to measurable clinical, operational, and business outcomes. 

Your Work

In this role, you will:

• Support the Director of Behavioral Health Product in building and managing the behavioral health product roadmap, with a focus on user needs, clinical outcomes, and strategic alignment

• Operate at a strategic business level to ensure projects/programs are in line with Blue Shield of California strategic goals  
• Consult with all levels including senior management, make recommendations, and influence decision-making
• Leverage cross-functional internal and external relationships to drive initiatives forward 
• Plan and implement multiple and extremely complex projects/programs spanning across business areas
• Determine key business issues, develop effective action plans and implement to successful conclusion

• Draft and manage business case materials, implementation plans, and internal communications to drive alignment and decision-making

• Coordinate product development activities across clinical, engineering, partnerships, and operations teams to ensure timely, quality delivery 

• Act as a connector across internal teams and external stakeholders to ensure initiatives are coordinated, compliant, and centered in health equity  

Your Knowledge and Experience

• Requires a bachelor’s degree or equivalent experience

• Requires at least 10 years of prior relevant experience

• Requires at least 5 years of relevant health plan experience

• Requires experience in successfully managing a project or program from inception to delivery in a healthcare setting 

• Requires experience in using data to drive decisions and monitor performance in a healthcare setting

• Comfort working across technical, clinical, marketing and design teams to bring clarity, coordination, and structure to complex initiatives 

• Skilled in creating clear, testable business requirements, user stories, and acceptance criteria for technology and program builds

• Committed to advancing equitable, evidence-based behavioral health care for underserved communities