Transportation Operations Supervisor

The Transportation Operations Supervisor shall manage and oversee the daily transportation operations to ensure safe, efficient, and on-time delivery of freight. Supervise plays a critical role in driving operational performance, promoting a strong safety culture, and customer service standards.

Responsibilities

• Operational Oversight
• Supervise daily cross-dock operations, including inbound receiving, freight sorting, staging, OS&D, and outbound loading.
• Coordinate freight movement between inbound and outbound trailers to minimize dwell time and operational delays.
• Ensure accurate freight handling, labeling, scanning, and documentation.
• Monitor load schedules to ensure on-time departures and arrivals.
• Adjust staffing levels and workflow based on freight volume, peak periods, and operational demands.
• Perform other duties as assigned

Team Leadership & Development

• Manage and provide guidance to the Operations Team, including work hours and timekeeping (Workday), performance management, training and development, and cross‑training initiatives.
• Supervise, train, and coach dock associates and material handlers to ensure consistent performance and skill development.
• Assign daily work tasks and monitor productivity to ensure operational goals and labor expectations are met.
• Conduct performance evaluations and provide ongoing feedback, coaching, and corrective action as needed.
• Promote a strong safety culture and ensure consistent enforcement of company policies and procedures.
• Address employee concerns, attendance issues, and performance challenges in a timely and professional manner.

Safety & Compliance

• Ensure full compliance with OSHA, DOT, and company safety policies and procedures.
• Conduct regular safety meetings, dock audits, and equipment inspections to reinforce safe work practices.
• Monitor and enforce the proper use of material handling equipment, including forklifts, pallet jacks, and other powered industrial vehicles.
• Maintain a clean, organized, and hazard‑free dock environment at all times.
• Support accident and incident investigations, including documentation, root cause analysis, and implementation of corrective and preventive actions.

Coordination & Communication

• Work closely with Dispatch, the Terminal Manager, and internal and external customers to ensure smooth and efficient freight flow.
• Communicate service issues, delays, capacity constraints, or operational discrepancies to leadership in a timely manner.
• Investigate and resolve freight discrepancies, damages, shortages, and misloads to minimize service impact.
• Ensure accurate and complete documentation, including bills of landing, load manifests, and related shipping paperwork.

Qualifications

• Education, experience, and/or technical skill requirements.
• 3 years of prior dock/warehouse Lead experience in the transportation industry.
• At least 2 years of LTL preferred.
• Experience with timekeeping systems preferred, particularly Workday.
• Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.
• Proficiency in MS Office
• People Capabilities
• Business Acumen: Must possess industry, organization, and financial knowledge.
• Relationship Management: Must promote collaboration, networking, persuasion, and influence.
• Data Judgement: Must be able to provide data foundations.
• Agility: Must lead with a growth mindset and drive innovation and iteration.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customers success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Make balanced decisions and thinks strategically by being a forward thinker.
• People Capabilities
• Business Acumen: Must possess industry, organization, and financial knowledge.
• Strategic Consulting: Must be able to provide consultative problem-solving, as well as project and risk management competency.
• Relationship Management: Must promote collaboration, networking, persuasion, and influence.
• Data Judgement: Must be able to provide data foundations, interpretation, and storytelling.
• Talent Management: Provide strategic HR expertise, employee experience management, change management and technological savviness.
• Agility: Must lead with a growth mindset and drive innovation and iteration.