Logistics Retail Scheduler

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the Team

The Global Logistics team at Roku is responsible for ensuring compliant, efficient, and seamless movement of goods across international borders. We partner closely with supply chain, legal, finance, and external stakeholders to navigate complex global trade regulations and support Roku’s growing global footprint. Our team is passionate about driving operational excellence while staying ahead of evolving regulatory requirements, enabling Roku’s products to reach customers around the world without delay.

 

About the Role

Roku is seeking a Logistics Retail Scheduler to drive seamless order scheduling, routing, and fulfillment for our retail partners. This role ensures on-time, efficient, and cost-effective logistics execution for major retailers such as Amazon, Best Buy, Walmart, Target, and Costco.

This role will play a key part in integrating and optimizing retail logistics workflows within our new system. The ideal candidate will have deep expertise in retail logistics, ERP systems (NetSuite and Oracle Cloud ERP preferred), EDI transactions, carrier coordination, and retail compliance. This role requires strong communication skills, the ability to manage multiple tasks simultaneously, and proactive approach to problem-solving.

 

Key Responsibilities

Retail Order Scheduling & Routing

• Manage and process all collect customer orders, ensuring accurate and timely routing.
• Optimize load sizes (cartons, pallets, cubic feet) for efficient shipping.
• Maintain data accuracy in retailer portals, ensuring compliance with customer routing requirements.
• Release orders in NetSuite ERP and coordinate with 3PL partners for fulfillment.
• Communicate with carriers and retailers to confirm pickups and resolve scheduling conflicts.
• Monitor and manage inventory levels to align with demand planning.
• Provide exceptional customer service to retail clients and address any concerns or inquires.

Logistics Execution & Compliance

• Track order pickup performance and monitor shipments for on-time delivery.
• Manage exceptions and escalations related to missed pickups, delays, or compliance violations.
• Submit tickets in retailer portals for rescheduling pickups and updating order statuses in NetSuite ERP.
• Ensure 100% compliance with retailer routing guides, preventing chargebacks and penalties.
• Validate EDI transmissions, ASNs, and shipment confirmations, troubleshooting errors as needed.
• Support freight cost optimization and carrier performance analysis.

Performance Tracking & Continuous Improvement

• Track and analyze key logistics KPIs, including:
  • On-time pickup performance
  • Carrier efficiency & transit times
  • Retailer compliance & chargeback reduction
• Prepare and analyze reports on delivery performance and identify areas for improvement.
• Work with supply chain & warehouse teams to enhance order fulfillment processes.
• Document and update logistics workflows, retailer SOPs, and best practices.
• Utilize data analytics tools (Tableau, Power BI) for performance insights.
• Identify opportunities for automation and process optimization within NetSuite ERP.

Cross-Functional Collaboration

• Partner with Warehouse, Order Management, and 3PL teams to drive execution.
• Coordinate with Sales, Finance, and Supply Chain Planning teams for alignment on demand forecasts.
• Work closely with IT teams to troubleshoot ERP and EDI-related integration issues.
• Validate Proof of Delivery (POD) and Proof of Pickup with carriers and retail partners.
• Support change management efforts related to new NetSuite ERP functionalities.

We're excited if you have

Required Skills & Experience:

• 5+ years of experience in logistics coordination, retail fulfillm