Expert Compensation Specialist

Location: Remote, United States

Reports to: Team Lead, Expert Compensation

About AlphaSense: 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com 

About the Team:

Expert Insights, AlphaSense’s expert interview transcript library, is a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what’s truly important about a company at each moment in time. Expert Insights’ library of over 35,000 transcripts is the market’s broadest, covering all sectors of the economy, with thousands more published each month. Expert Insights is quickly becoming a table-stakes solution for institutional investors to choose the right companies to invest in while gaining rapid adoption among all other consumers of market intelligence from sell-side research and banking, consultancies, and large corporations.

The Expert Payments team oversees all payments made to Experts, provides solutions to Experts regarding payment issues, facilitates all Expert-facing publishing initiatives (including editing transcripts and granting access to the Expert Transcript Library), and handles any other general inquiries made after the Expert has completed their Interview.

About the Role: 

You will play a vital role in ensuring our network of top Experts feel valued and supported at every step. From handling post-interview payments and publishing initiatives to addressing their concerns and questions, you'll be their dedicated point of contact, making a real difference in their AlphaSense journey.

Who You Are:

• Analytical Problem Solver: You thrive on investigating payment issues, using critical thinking and initiative to find solutions and ensure every Expert gets paid.
• Confident and Clear Communicator: Both written and verbal communication are your forte, allowing you to connect effectively with Experts, team members, and other departments.
• Team Player: You're willing to lend a hand, learn from colleagues, and contribute to a supportive and collaborative team environment.
• Expert Experience Champion: Putting the Expert first is your priority, and you approach every interaction with thoughtfulness, empathy, and respect.

What You’ll Do: 

• Manage Expert payments within your assigned pods/verticals, handling all post-interview communication.
• Approve invoices in Salesforce and enter bills into Bill.com, ensuring accurate and timely financial processing.
• Track Experts with past-due payments and proactively communicate to resolve any outstanding issues.
• Negotiate rate adjustments with Experts upon request, upholding fairness and transparency in compensation.
• Respond to all Expert payment inquiries through dedicated email inboxes, providing prompt and clear communication.
• Grant complimentary access to the Expert Transcript Library and manage transcript editing requests for publication.
• Address Expert concerns about privacy, compliance, and post-interview processes with empathy and understanding.
• Collaborate with the Compliance Team to ensure Experts complete necessary questionnaires and meet compliance requirements.

AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to prov