Tax Filing Senior Manager

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Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Senior Tax Filing Manager (Senior Consultant) 

Job Description 

Oversee and manage the client delivery of tax filing, directly and indirectly, through team colleagues and managers. This role is a member of senior leadership ensuring excellence in delivery across the entire Tax Filing organization.  

As Tax Filing Senior Manager duties include, but are not limited to, the following: 

• Responsible for overall client delivery and satisfaction in Tax Filing. 

• Point of contact and responsible to support resolving client escalations with a sense of urgency and accuracy. 

• Development, review, and communication of RCA completion and faciliate downstream improvement efforts. 

• Monitor and audit various tasks to identify trends and process improvement opportunities. 

• Identify and lead process improvement efforts in tax filing processes. 

• Work with other Alight domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting Alight delivery. 

• Communicate complex issues to clients as needed. 

• Ensure timely, accurate responses are provided to clients and/or other Alight teams.  

• Ensure proper TFSS representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views). 

• Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation.  

• Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps. 

• Resolves/pushes open items to resolution to align with Tax Filing point of view. 

• Liaison with Client and Payroll Client teams to resolve items related to tax filing.  

• Educate clients and provide subject matter