Senior Employee Experience Specialist

Senior Employee Experience Specialist

Company:

The Boeing Company

The Boeing Company is currently seeking an analytical and detail-oriented Senior Employee Experience Specialist to join our team and optimize and enhance the employee journey across all touchpoints and lifecycle stages.

This role focuses on value stream mapping, process analysis, and data-driven insights to create seamless, efficient, and meaningful employee experiences. Working closely with Culture and Engagement teams, Human Resources (HR) Operations, and business stakeholders, you will be focused on enhancing experiences for our workforce including production and maintenance workers, engineering teams, and office-based staff. The ideal candidate combines analytical rigor with empathy to understand and improve how employees interact with our organization from pre-hire through alumni relationships.

The position can be based in any of the following locations: Seattle, WA; Everett, WA; Renton, WA; Tukwila, WA; Auburn, WA; Long Beach, CA; Seal Beach, CA; Huntington Beach, CA; Portland, OR; Huntsville, AL; Oklahoma City, OK; Jacksonville, FL; Chicago, IL; Wichita, KS;  San Antonio, TX; Arlington, VA; North Charleston, SC; Mesa, AZ or Berkeley, MO.

Position Responsibilities:

• Conduct comprehensive value stream mapping of the entire employee lifecycle, from recruitment through offboarding and alumni engagement

• Identify pain points, inefficiencies, and opportunities across all employee touchpoints and interactions

• Map current state processes and design future state employee journey flows that optimize for both efficiency and experience quality

• Analyze process variations across different employee personas and geographic locations to understand diverse needs

• Create detailed documentation of employee journey maps, process flows, and experience blueprints to guide improvements

• Develop specific employee personas for key segments, including production and maintenance workers, engineering teams, and office-based staff

• Design differentiated experience approaches that cater to the unique needs, preferences, and work contexts of each persona group

• Collaborate with frontline managers and employee representatives to gain insights into persona-specific challenges and opportunities

• Create persona-specific journey maps that consider various work environments, technology access, communication preferences, and career paths

• Ensure that experience solutions are practical and implementable across diverse work settings, including manufacturing floors, engineering labs, and corporate offices

• Conduct employee experience research through focus groups, interviews, observation studies, and survey analysis to gather qualitative and quantitative data

• Benchmark employee experience practices against industry standards and best practices to identify areas for improvement

• Pilot and test new experience improvements with representative employee groups before full implementation to ensure effectiveness

• Monitor experience trends and emerging technologies that could enhance employee interactions and processes, staying ahead of industry developments

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience in process analysis, employee experience design, operations improvement or related analytical roles

• 5+ years of experience working with cross functional teams including frontline workers, technical professionals, and office-based teams

• 3+ years of experience with process or value stream mapping

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or higher in Business Process Management, Human Resources, Psychology, or related analytical field

• Certification in process improvement methodologies (Lean, Six Sigma, Design Thinking)

• Experience working in manufacturing, engineering, or multi-site organizational environments

• Experience with HR systems, HRIS platforms, and employee-facing technologies

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attrac