Senior Director, Technical Program Management

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Senior Director of the Technical Program Management team, you'll direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate your organization's business impact. You'll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering & Product organizations.

 

You will serve as a key strategic partner to the VP, Technology Development & Operations - Product & Technology, helping to ensure alignment, prioritization, and delivery of complex programs that support foundational platform objectives. This highly visible role demands a strong mix of execution rigor, strategic thinking, and cross-functional leadership. You'll operate at both strategic and tactical levels to ensure critical initiatives are delivered in a fast-paced, scaled agile environment. You'll also strategically adjust your portfolio to effectively respond to complex and changing organizational conditions. Your deep knowledge of your program portfolio's domains is widely recognized as expert-level, both inside and outside the organization.

 

This position is a people manager role reporting to and supporting the VP, Technology Development & Operations.

 

Responsibility

• Lead and develop a high-performing team of Technical/Program Managers

• Demonstrate strategic impact by developing teams, tools, methods to transform the operation and effectiveness of the organization

• Support execution of Engineering and Product priorities across the foundational platform

• Partner closely with the Chief of Staff to align on and operationalize company-level initiatives

• Define and track success metrics and delivery targets for cross-functional programs

• Establish best practices within the team and across the company

• Define strategy and objectives, drive organizational change, and solve problems holistically, without being limited by organizational boundaries

• Collaborate with stakeholders across Engineering, Product, Security, Finance, and Operations to strategize, plan, prioritize, align dependencies, and streamline communication

• Apply continuous improvement, execution, organizational change, and stakeholder management, applying them adeptly even in challenging circumstances

• Manage communications, stakeholder alignment, and delivery reporting

• Identify and implement improvements in program and process management in a scaled agile environment

• Maintain clarity and momentum across programs by balancing detail with strategic priorities

• Nurture the TPgM community and help grow the talent pipeline

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s or master’s degree in Computer Science or equivalent
• 15+ years of experience in Program and/or Product Management
• Experience working in a data center environment and/or SaaS provider

Preferred

• Experience leading teams of 15 – 25 Program Managers or Scrum teams
• Strong leadership and problem-solving capabilities
• Ability to influence and communicate effectively at all levels, including executives
• Proven success driving cross-functional programs from planning to execution
• Knowledge of agile program frameworks and delivery in complex environments

Wage Transparency

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