Customer Support Advisor: English + German + 1 other European Language - Multiple Shifts - Oostakker

<p>For our client we're looking for a Customer Service Officer.<br>In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You'll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving.<br> </p> <ul> <li>Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns. </li> <li>Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved. </li> <li>Maintain constant communication with both the customer and service partner, providing regular updates and reassurance. </li> <li>Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure. </li> <li>Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support. </li> <li>Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences. </li> </ul> <p>- You speak and write fluently in English, German and at least one other European language. </p> <ul> <li>Service-driven and naturally inclined to go the extra mile to support customers in stressful situations. </li> <li>Strong interpersonal skills help you adapt your communication style to various cultural and professional contexts. </li> <li>You enjoy working in a diverse team setting and are always ready to help others succeed. </li> <li>Flexibility to work in a rotating shift schedule, including nights and weekends. </li> <li>A hands-on mentality with a structured and solution-oriented mindset. </li> <li>Eagerness to continuously develop your skills and embrace new challenges. </li> </ul>