Technology Operations Center – Technology Service Analyst

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Technology Operations Center – Technology Service Analyst will be part of a global team providing 24x7-support which is responsible for the Event and Incident Management of all Equifax customer facing and internal-use applications and infrastructure.  The primary goal is to identify possible incidents and mitigate the problem prior to customers being impacted. This position requires a partnership with business sponsors, project managers, application support, networking, and system administrators as well as the business owners.   

 

What You’ll Do

• Monitor Equifax Applications and Infrastructure.

• Perform initial analysis of alert events to determine next steps.

• Perform basic System administration tasks in order to provide level 1 NixSA and WinSA services.

• Take an active role in Incident Management bridge lines and chats.  Be able to coordinate lower priority issues, ensuring the proper teams are engaged, moving the incident investigation in a positive direction, ensuring the incident is resolved in a timely fashion, and updating incident record documentation.

• Fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).

• This support is provided 24x7 with teams working in shifts across Australia and the United States.

• Provides an “eyes on glass” presence to ensure that system degradation or failure is identified immediately.  

• Provided with the tools and training to react to the alerting triggered by our monitors by providing first level analysis and in most cases performing an action to mitigate the issue.  

• Will be required to communicate directly with our external customers in the case when there is an overflow of calls to our TOC Service Desk Operator.  

What experience you need  

• 2+ years of experience in a role taking part in Service/Incident Management.

• A Bachelor’s Degree in a Technology field OR equivalent work experience that displays the ability to perform at a high level under stressful situations, communicate well through written and verbal mediums, and the ability to quickly understand and learn Information Technology terms and interaction flows.

• Must have the ability to act with urgency but remain calm and professional in high stress situations.

• Individuals must be eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad range of problems.

What could set you apart 

 

Experience in any of the following technologies:

• ServiceNow

• PagerDuty 

• AppDynamics

• Datadog

• SolarWinds 

• GCP

• Statuspage

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Primary Location:

USA-Atlanta JV White

Function:

Function - Tech Engineering and Service Ops

Schedule:

Full time