Customer Associate

Ewing Outdoor Supply- West Berlin Branch

412 Bloomfield Drive

West Berlin, NJ 23225

Starting Pay:
$18.00hr+

Customer Service: 30%

Delivery Driving: 50%

Branch Operations: 20%

What You'll Do:

As a Sales, Service, and Delivery Associate, you’ll play a vital role in supporting our landscape and outdoor supply contractors.

• Customer Service & Sales: You’ll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions for their projects.
• Product Expertise: With in-depth knowledge of our irrigation and outdoor supply products, you’ll guide customers in selecting the best items to meet their needs and ensure they understand how to use them.
• Order Fulfillment & Delivery: You’ll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate deliveries to job sites.
• Relationship Building: You’ll develop strong relationships with our contractor clients by offering reliable service, timely deliveries, and product recommendations, all while ensuring a positive customer experience.

This is a hands-on role where you’ll directly contribute to the success of our clients while growing within our thriving business.

What We’re Looking For:

• People Person: Strong communication skills are essential! You should be able to make every customer feel welcomed and valued.
• Solution-Oriented: You’ll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations.
• Positive Attitude: A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!

Key Responsibilities:

• Customer Interaction & Sales:
• Assist customers at the counter, answering product inquiries and offering recommendations.
• Provide knowledgeable and friendly service to help customers find the best solutions for their landscaping and outdoor supply needs.
• Product Knowledge & Guidance:
• Maintain an in-depth understanding of irrigation and outdoor supply products.
• Advise customers on proper product usage, installation, and maintenance.
• Order Processing & Fulfillment:
• Accurately process customer orders, ensuring all items are correctly selected and ready for delivery.
• Prepare orders for transport and ensure proper inventory management.
• Delivery & Logistics:
• Safely load and deliver products to contractors’ job sites, ensuring timely and accurate deliveries.
• Ensure products are delivered in excellent condition and address any delivery-related issues.
• Relationship Building:
• Foster strong relationships with landscape and outdoor supply contractors by providing consistent and reliable service.
• Address customer concerns and resolve issues to maintain high satisfaction levels.
• Team Collaboration:
• Work closely with colleagues to maintain a smooth workflow and meet customer needs.
• Help maintain the cleanliness and organization of the store and delivery areas.
• Operational Support:
• Maintain accurate records of sales, deliveries, and customer interactions.
• Assist with inventory control and stock management as needed.

Requirements

• Customer Service Skills:

• Strong communication and interpersonal skills to engage with customers and provide exceptional service.
• Ability to build positive relationships with clients and team members.

• Product Knowledge:

• Basic understanding or willingness to learn about irrigation and outdoor supply products.
• Ability to explain product features and benefits clearly to customers.

• Sales Experience:

• Previous experience in sales or a customer-facing role is preferred, but not required.
• Ability to upsell or recommend products based on customer needs.

• Delivery Experience:

• Valid driver’s licens