Customer Manager CAV (m/f/d)

<p>At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  </p><p> </p><p>Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. </p><p></p><p></p><p></p><p></p><p></p><p>About you and this role </p><p></p><p>Are you ready to take on a dynamic role as a Customer Manager in Dow's EMEAI CAV (Chlor-Alkali &amp; Vinyl) Team, focusing on direct customers in the European region?</p><p></p><p>This exciting opportunity, with a preferred location in Wiesbaden, offers the chance to drive sales growth and strategic partnerships within our key and priority customers in the region.</p><p></p><p>As part of the team, you will be instrumental in managing medium to large accounts in Europe, as well as hunting for new business with a primary goal of meeting and exceeding sales targets. Your role will involve developing and implementing strategic plans to foster business relationships and ensure exceptional customer experience (CXi) scores.</p><p></p><p>We are seeking an energetic, proactive hunter with a strong bias for action. You must possess the ability to build trust, credibility, and lasting relationships with key stakeholders across assigned accounts. Your exceptional negotiation skills will be critical in driving top-line growth and profitability improvement at major customers.</p><p></p><p></p><p>Responsibilities</p><p></p><ul><li>Manages account portfolio and prepares and implements sales plans.</li><li>Hunts for new customers, predominantly in the German speaking region and with a focus on premium products specifically designed for sensitive applications such as cosmetics, food and beverage, and water treatment.</li><li>Leads and coordinates customer relationships working to understand customer needs and identify potential new clients.</li><li>Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.</li><li>Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.</li><li>Develops and executes sales and marketing plans delivering business goals of volume and value.</li><li>Collects and utilizes market intelligence to shape sales/marketing plan.</li><li>Leads and conducts negotiations and implements price changes and strategies.</li><li>Collaborates with other functions and stakeholders to deliver CX results.</li></ul><p></p><p></p><p>Qualifications</p><p></p><ul><li>Bachelor’s degree</li><li>Fluency in German and English</li><li>Strong written and verbal communication skills.</li><li>Minimum five years’ experience in technical/sales/commercial related positions.</li></ul><p></p><p></p><p></p><p></p><p></p><p></p><p>Benefits – What Dow offers you </p><p>We invest in you. </p><p>Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  </p><p>Here are just a few highlights of what you would be offered as a Dow employee: </p><ul><li>Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. </li><li>Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. </li><li>Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. </li><li>Become a Dow shareholder through various employee stock programs.</li><li>Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. </li><li>Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. </li><li>Global Paid Time Off (PTO) policies:<ul><li>Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  </li><li>​Paid time off to care for family members who are sick or injured.  </li><li>Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. </li></ul></li></ul><p></p><p>Join our team, we can make a difference together. </p><p></p><p>About Dow</p><p>Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-g