Infrastructure Network Specialist

Requisition Id: 2945 

Hourly Pay Rate: $32.49

Hourly Pay Grade: H11 

Expected Work Schedule: 15 - 20 hours per week, Monday through Friday 8am - 5pm

Job Location:  Commission Headquarters (JEFFE1) 

Closing Date: 1/12/2024

 

Our Culture: The Missouri Department of Conservation supports a culture of trusted professionals that is dedicated to our mission, practices responsible stewardship, and believes in One MDC. 

 

To learn more about this exciting opportunity, please email the hiring supervisor, ​Paul D Lepper, at Paul.Lepper@mdc.mo.gov or call 573 5224115x3557, Monday through Friday 8 a.m. - 5 p.m.

 

Summary/Objective

Plan, implement, administer, and maintain information technology infrastructure and network processes, equipment, platforms, and/or applications.

Essential Job Duties

• Provide professional installation, administration and maintenance on various information technology infrastructure platforms, equipment or applications such as VoIP and telephony, servers, email and instant messaging systems, or data connectivity solutions.
• Mitigate, assess, respond to and remediate security incidents and vulnerabilities.
• Provide leadership, consultation and training as needed for coworkers, consultants, and stakeholders.
• Respond to and resolve system or employee repair and work requests. Respond to stakeholder requests via phone, email, instant message, Help Desk ticket, and face-to-face communication.  
• On a rotation, for a one-week period, carry an on-call smartphone and respond to critical system outages across the agency 24-hours-a-day.
• Establish protocols and policies for infrastructure use and privileges.
• Maintain data storage, backup, and classifications systems, as well as options for future expansions.
• Implement and maintain the agency’s disaster recovery equipment, connectivity, data center, and standards to ensure continuity of critical agency operations.
• Implement and maintain integration of agency infrastructure systems with Internet-hosted (“cloud”) systems.
• Research and recommend procurement and budget items with the goal of efficient utilization of taxpayer funding.

Ancillary Job Duties

• Establish and maintain a professional working relationship with customers. Initiates and implements work plans necessary to enable Missouri Department of Conservation (MDC) business.
• Occasional travel as required.
• Attend project, vendor, security, department, and infrastructure meetings.
• Participate in MDC efforts with other divisions.

Education and Experience

• Bachelor’s Degree in Computer Science, Business, Mathematics or closely related field.
• At least five (5) years of progressively responsible professional experience or similar experience in servers or telecommunications area supporting personal servers, or an equivalent combination of education and experience.
• At least five (5) years of progressively responsible professional experience or similar experience in local area networks, wide area networks, or an equivalent combination of education and experience.
• At least five (5) years of progressively responsible professional experience or similar experience in security, application development or information management, a related discipline, or an equivalent combination of education and experience.
• Must maintain a valid, current driver’s license.
• May require specific certifications, based on infrastructure focused on.

Knowledge, Skills and Abilities

• Ability to use standard business software (spreadsheet and word processing) and project management software with traditional and Agile methodology.
• Knowledge of specific information technology application or systems infrastructure based on focus, such as video conference, VoIP, Cisco products, etc.
• Ability to develop new insights into situations and apply innovative solutions that make improvements.
• Ability to keep focused on understanding, anticipating and responding to the needs of customers.
• Ability to administer financial resources in a manner which instills public trust and accomplishes the Department’s mission.
• Ability to accept change and new information and cope with job pressure and stress.
• Ability to make independent decisions and act quickly and decisively on the determined course of action.
• Ability to establish and maintain effective working relationships with members of all types of groups, Department staff and the general public.
• Ability to work effectively as a team member and assist in resolving conflicts.
• Ability to effectively communicate orally and in writing with Department p