Specialist Infrastructure Operation - Project Hire

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Infrastructure Operations Specialist (IOS) is responsible for maintaining the daily operational integrity of Universal Studios Hollywood Critical Environments infrastructure and management of non-project level infrastructure needs. The IOS will be expected to be able to provide answers and make decisions at the site, at time of question for any matters that are within IOS scope; these decisions should be based on experience, training and IOS standards. The IOS will be regarded as the Subject Matter Expert (SME) for space, power, cooling, cabling, security, standards and other miscellaneous areas as it pertains to Data Center, MDF/IDF/SIDF. 

Responsibilities:

• Respond to and remediate (or assign a vendor to remediate) critical incidents within the UPT infrastructure. Could be but not limited to fiber repair or cat6 troubleshooting and repair/replacement.
• Mange several non- project level needs at a time that are associated with the enhancement, upgrading or implementation of new or existing technology solutions and environments.  Management of UO Infrastructure which includes but not limited to inspections of installations for compliance with design requirements; reviews of vendor and/or other teams working within DC or IDF’s for quality; and ensuring the environment meets or exceeds all industry standards that apply. Any findings out of scope the IOS will be empowered to make decisions at the site and directing responsible party to address issue until it is within scope.
• Manage and oversee vendors, subs or internal teams in completion of IOS assigned project sites.  Manage the contracted vendor(s) or internal teams on projects to ensure the work is being done according to spec and remediate issues as they arise.  Management and assignment of vendors or in house tech team for assistance in the installation or troubleshooting of MEP or cabling matters.  Be in the field as the SME enforcing the IOS standards and policies on a regular basis.
• Manage the teams within infrastructure (network, telecom, storage and system admin) on completion of installs, decommissions and/or troubleshooting at the physical level (rack, power, patch, dress, label) of hardware in the DC or IDF’s by liaising as the SME to provide guidance on their project. Work with or independently of the IOS Manager, in a lead-capacity for installation and configuration of cabinets, cabinet components, access points, AP antennas and other infrastructure hardware during construction; and the transition from construction to sustainable operations (can be in a DC, IDF or Park venue).
• Keeps IOS infrastructure management software up to date.  Hands on install, troubleshooting or repair of the critical environments (includes all areas of IOS). 
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established USH policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

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