Director, Deal Operations

About Paysafe 
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 

Your career starts here. Help us build and deliver innovative payment solutions.  

 

Paysafe is looking for a versatile, energetic, and motivated candidate to be part of our Global Sales Enablement team as a Director, Deal Operations who will help improve and refine our sales processes, salesforce experience and deal journey. The Deal Operations Team is creating optimized sales cycles through a high-quality white-glove service for enterprise deals, and a simple and scalable path for SMB businesses. The position will report to the VP of Sales Enablement and work across all sales divisions and product lines globally (Europe, North America and LATAM).

 

The Director of Deal Operations is responsible for overseeing the deal process, ensuring the accuracy, efficiency and compliance of enterprise sales deals.  This role involves close collaboration with sales leadership, legal, finance, product and cross-functional teams to optimize the deal lifecycle and deliver on strategic business goals.

 

This role is based in Jacksonville, FL and offers a hybrid working model of working remotely while also being able to work an average of three days per week from our office in Jacksonville.

 

Responsibilities

• Develop and implement best practices and change management for deal structuring, pricing and contract management
• Successfully lead and deliver on the global deal journey and salesforce programs; Work with sales, product, and other internal teams to unblock deals stuck in the sales pipeline and analyze and document areas of improvement and lead change management activities with a focus on driving efficiencies and positive client experiences
• Design and optimize end-to-end deal processes to ensure efficiency and scalability
• Monitor and analyze deal metrics, providing insights and recommendations to senior leadership and actioning the outcomes
• Reviewing and supporting any exceptions to our processes or escalations to get enterprise deals live faster
• Identifying inefficiencies in current processes and create proposals to recommend enhancements
• Capture key areas of improvement and feedback from the Sales and Account Management teams and build recommendations
• Implementing new controls within Salesforce to ensure our Sales processes are followed
• Monitoring and evaluating sales performance