Head of NextGen ServiceNow Professionals

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Position Summary

The Head of the NextGen ServiceNow Professionals team is responsible for creating and managing programs that open employment opportunities in the ServiceNow ecosystem by tapping into alternative candidate pools. The successful candidate will lead a global team and collaborate with ServiceNow Partners and Customers, ServiceNow internal teams, and non-profit/academic organizations to build sustainable pathways to meaningful employment as a ServiceNow professional.

What you get to do in this role:

• Develop and execute on a multi-year external talent development strategy that contributes to the ServiceNow ecosystem growth needed to support a $15B business
• Identify and recruit high-impact government and nonprofit partners and vendors who will accelerate and advance the creation of new talent pipeline to the ServiceNow ecosystem
• Execute on strategic talent initiatives focused on racial equity, gender equity, and ending generational poverty
• Develop and nurture relationships with key stakeholders at ServiceNow partner organizations to successfully place new talent into appropriate roles
• Co-develop and co-manage talent pipeline demands and solutions with ServiceNow Alliances and Channels and Customer stakeholders
• Work closely with the VP of Workforce Development and Partnerships and other executives to align external talent development strategies, objectives, and activities with other company initiatives
• Collaborate with leadership and stakeholders in Environmental, Social, and Corporate Governance (ESG) as well as the Global People team to develop annual and multi-year objectives that align with company-wide goals

Lead and grow a global team who will design, manage, deliver, and extend the NextGen programs to meet region-specific needs and scale impact

Critical Success Behaviors

• Effective Communications – Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Flexibility and Adaptability – Knowledge of successful approaches, tools, and techniques for dealing with change and adapting to a changing environment; ability to adapt as needed.
• Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside the organization.
• Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Organizational Savvy and Politics – Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels
• Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Qualifications

To be successful in this role, the following are needed: