Account Manager

Microsoft Advertising (MSA) empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing on the Microsoft Advertising platform. We are seeking top performing Account Executives with search and native advertising experience who can drive revenue and increase customer satisfaction by developing and cultivating strategic client relationships and delivering customized solutions aligning to the client’s advertising needs. 

The Account Manager (AM) enables Microsoft to better serve clients by applying obsession to what clients care about and need, ensuring our Microsoft Advertising story is valued and understood, and building and maintaining trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency. The AM drives both revenue and client satisfaction.  

The AM is a core member of the account team focused on driving data-driven optimizations aligned with client needs, executing campaigns, and driving coordination or internal resources for excellence in execution of core tasks, account transitions, and client account health. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Account Planning & Management 

• Plans with Purpose Through Client Planning: Partners with the team, including AEs, Specialist team to develop and execute MSA account plan, leveraging winning sales strategies replicated across clients and client types.  Learns about client’s business drivers, compelling events, seasonality of business to identify opportunities to optimize consumption. Plan: Partners with the Account Executive in development of sales plans for the client. Goals focus on Search and incubation product growth, as well as cross Microsoft opportunities. Agrees to shared accountability with the AE and team. 
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Client Engagement 

• Influences Existing Digital Marketing Managers and Directors, Digital Buying Groups. Acts as a Sales Challenger: Always leads with insights and data; tailors' content and messages about ways to grow and optimize campaigns to increase business results. Influences Stakeholders and Decision Makers by sharing data insights and product demonstrations, bring to life how MSA can increase business results. 

Disciplined Seller 

• Optimizes the existing book of client business to achieve sales targets. Delivers excellent sales hygiene, consistently executes against pipeline, opportunity management, and revenue goals. Uses a solution selling mindset to identify across Microsoft opportunities that deliver end-to-end beneficial client outcomes. Brings the best resources to overcome blockers and ensure success. 

Sales Closer 

• Supports Account Executive to build negotiation plan to ensure smooth closing and timely renewal of contracts. Maintains a positive approach during difficult objections & negotiations. Demonstrates experience in MSA’s features and incentives, including incubations products. Able to upsell and increase consumption of existing products, identify winning sales strategies, package them for efficiency and replicate them across similar client types. 

Sales Excellence