Director of Rooms - Lodge at Vail
Vail ResortsAbout the role
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Lodge at Vail is seeking a hands-on Director of Rooms to lead our team in delivering services and experiences of a lifetime to our homeowners, guests, and employees. The ideal candidate will bring diverse prior experience in hotel and HOA environments. They will articulate a commitment to personalized guest service and leadership growth that is demonstrated through progressive career advancement across a range of property responsibilities.
The Director of Rooms will coordinate property operations to maximize homeowner and guest satisfaction and loyalty through ensuring associate behavior and facilities lead each of our guests to feeling welcomed, important, comfortable and relaxed. This individual will be responsible for ensuring the property adheres to VR brand standards, manage financials by adjusting operations to stay within prescribed budgeted guidelines while delivering only the highest levels of guest and employee service. A comfort level with public speaking in a variety of situations is a must.
The Director of Rooms will oversee the management of Front Office, Pool/Fitness Centers and Housekeeping departments.
Job Specifications:
- Starting Wage: $90,000.00 - $110,000.00 + Annual bonus
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
Job Responsibilities:
- Provide daily oversight and support to operations managers and employees through HOA and VR.
- Analyze systems and operational procedures to drive property efficiencies and implement new systems when needed.
- Responsible for daily monitoring of rooms inventory, rate and plan availability and preparing reports of room availability and revenue generated.
- Constant monitoring of financials. This requires communication and accountability with Revenue Management and Area Financial Expert.
- Plan, develop, implement, evaluate and maintain owner and guest services commensurate with the level required of VR.
- Maintain product and service quality standards by conducting periodic inspections, investigating complaints, and initiating corrective action.
- Serve as a contributing member of the Leadership Committee, revenue management team, and other operational meetings as needed
- Review all project schedules, purchase requests, purchase orders coordinating operations to follow staffing and operating expense budget and forecast requirem
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