Senior Engineering Operations Manager

Who We Are

Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division.

The Ocado Technology division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business.

Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with Sobeys to help it redefine the grocery customer experience in Canada through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform.

Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce!

What You Will Do

The Senior Engineering Operations Manager (SEOM) will manage, coordinate and lead the strategy of the Engineering Operations function of the Fulfillment Center (FC) ensuring an efficient and cost-effective service to our operational customers.  The successful candidate will manage the department, ensuring close working relationships and coordination between the Engineering support function and the Operation as well as to optimize the availability and performance of the facility, and it’s MHE automation.  Additionally, the SEOM will set objectives for and monitor the performance of first-line managers and team leaders, focus on continuous improvement, and champion change in all areas of MHE, operations, people, and customer responsiveness.

 

As our Senior Engineering Operations Manager, your day-to-day responsibilities could include:

• Serve as Site Manager for a newly constructed FC start-up while supporting the hiring for the local management team and support/facilitate their training phase in order to meet Kroger’s operational ramps and milestones.
• Develop an environment for continuous training and education for the workforce regarding Six Sigma, Lean tools and other optimization methodologies; set the tone for a culture of continuous improvement. 
• Manage engineering and technician team members to reduce mean-time-to-repair and to sustain excess available capacity to meet the customer’s daily planned capacity
• Plan and coordinate Engineering Operations activities through First Line Managers, ensuring the required level of service is delivered to customers
• Assist with the preparation for site specific budgets and forecasts then manages costs, overheads and expenditures in line with Ocado’s Corporate defined financial goals. 
• Mentor, coach, and develop site managers, engineering and technical resources to complete the required projects on time and in line with capital expense expectation while supporting the continued growth of the business.
• Identify projects and operational issues that are in distress and provide the necessary oversight to correct the issues.
• Plan and schedule the workflow for each department and operation according to established manufacturing sequences, customer schedules and lead times.
• Gather information to evaluate current work processes in order to determine the flow of work, yield improvements, time requirements, costs, and duration. 
• Coordinate routine employee meetings to communicate operational objectives and yield improvements.
• Manage capacity planning/scheduling, inventory accuracy, fill rates, on-time performance, the transportation environment, order flow through the organization that is driven by Kroger’s key SLA items and how that influences how the operation runs and measures itself
• Monitor, analyze and report performance to schedule of production and production support activities, utilizing information derived from material and production control systems defined by Ocado Corp.

• Drive key customer success programs to ensure Kroger is achieving their desired outcomes with the full array of Ocado solutions. 
• Interacts and partners with Kroger to achieve a collective goal that supersedes individual functional, tactical goals to hit the trifecta of cost/quality/delivery from an external customer po