Supervisor, Pharmacy Operations

Pharmacy Operations Supervisor

 An Omnicell Pharmacy Operations Supervisor is primarily responsible for operational oversight for all CPDS and IVCS services for identified customers. The Pharmacy Operations Supervisor will be responsible for the management of the employees involved with the different operations as well as being the product expert and have direct involvement with the implementation of the customer purchased Omnicell solutions. The Pharmacy Operations Supervisor will also be responsible for coaching and mentoring to onsite technicians by providing direct performance feedback and conducting performance reviews. The Pharmacy Operations Supervisor works collaboratively with Pharmacy Operations Managers, peers, and key departments to provide a high level of client support through effective enactment of services, management of operations, personnel development, issue resolution, ROI, and adherence to sound business practices.

 Responsibilities  

• Assists in training pharmacy operations technicians to successfully meet customer financial goals and objectives. 
• Proactively identify and address support situations that could jeopardize client satisfaction by applying equitable and consistent problem-solving techniques. 
• Provide clear and consistent direction, timely feedback, and active professional counseling to ensure that employees are positioned to meet future career opportunities.  
• Works closely with Pharmacy Operations Manager and technical teams to execute all activities associated with services at the customer’s site. 
• Acts as a subject matter expert and product consultant or Omnicell solutions. 
• Provide necessary coverage for onsite technicians as needed. 
• Educate customer regarding overall workflow for daily operations including production schedules, staffing and documentation. 
• Educate customer concerning production planning best practices including production schedules, batch sizes, inventory management and release testing. 
• Provides best practice advice and input for customer process discussions. 
• Comply with reasonable procedures, policies and guidelines established by the customer facility 
• Provide the departmental leadership and direction necessary to gain and maintain resource depth and maturity to meet the support demands quickly and skillfully of the future.
• Continuously evaluate processes to ensure customers are meeting standards set forth by governing entities.
• Maintain high levels of client satisfaction by aligning the services organization to provide pro-active customer-focused support emphasizing quality, responsiveness, and technical expertise.
• Manage departmental personnel and related expenses to the anticipated revenue goals and/or organizational objectives.
• Proactively identify and address support situations that could jeopardize client satisfaction by applying equitable and consistent problem-solving techniques.
• Continually improve the strength of the Operational team through effective resource hiring, professional development, and mentoring opportunities.
• Set an example of professionalism and commitment to sound business judgment in maintaining a high level of client and employee satisfaction.

 Required Knowledge and Skills  

• Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels 
• Excellent Organizational skills
• Proficient with Microsoft Products (Outlook, Excel, Word, etc.)
• Positive, professional demeanor and presentation in all internal and client interactions. 
• Strong interpersonal, communications and problem-solving skills. 
• Must be able to travel as required to customer sites and provide shift coverage as needed 
• Demonstrated ability in the areas of project management
• Proficient in the use of PPE, hand hygiene, and working in a sterile environment 

Basic Qualifications  

• At least 2  years of directly or indirectly managing people in healthcare implementations 
• At least 2  years of experience with Pharmacy Automation 
• At least 2 years of experience with IV compounding
• Associates or Professional Healthcare Certification with 5 years of Healthcare Experience

Preferred Knowledge and Skills 

• Bachelor’s degree 
• At least 2 years of project management experience

Work Conditions 

• Hybrid Based position
• Irregular work hours may be required to meet the needs of the customer 
• May be required to stand or sit for long periods of time
• Must