Project Manager

About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

• Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

POSITION OVERVIEW

The Project Manager is a key member of the Professional Services team, responsible for leading customer onboarding projects from contract execution through go-live and transition to Customer Success and Support. You will manage internal and external stakeholders, schedule and align resources, and ensure projects are delivered on time and within scope and budget.

In addition to project execution, the Project Manager also supports the drafting and delivery of Statements of Work (SOWs) pre- and post-sale, contributing to Routeware’s commitment to delivering a seamless and value-driven customer experience

RESPONSIBILITIES

Project Management & Execution

• Lead customer onboarding projects through initiation, planning, execution, and closeout
• Manage scope, timelines, risks, resources, and communication across all project stakeholders
• Facilitate project kickoff, regular status calls, and gate check meetings with internal and customer teams
• Track deliverables, task dependencies, and team member responsibilities to minimize last-minute resource escalations
• Secure internal and external resource commitments, negotiate and track change orders as needed
• Ensure project documentation and decisions are clearly captured and shared

Statement of Work (SOW) Support

• Collaborate cross-functionally to define and draft accurate, timely SOWs aligned with business needs and technical solutions
• Ensure SOWs are scoped correctly with clear alignment between problem statements and proposed solutions

Project Hygiene & Reporting

• Maintain accurate project data in internal systems and ensure timely updates to project stages, schedules, and financials
• Provide regular status reports to stakeholders
• Store all relevant project artifacts and documentation in designated shared locations

Revenue & Capacity Forecasting

• Contribute to accurate forecasting of services revenue and capacity planning
• Maintain up-to-date information in forecasting systems on a weekly or as-needed basis

Process Improvement

• Provide feedback and ideas to continuously enhance the customer onboarding journey
• Participate in or lead special projects to improve delivery efficiency, collaboration, and customer satisfaction

Core Success Metrics

• 90%+ of projects delivered on time and within budget
• 95%+ of SOWs delivered on time and aligned with custome