Director, Business Operations

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Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. 

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Where We Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

 

About your skills

• Influence: You have strong interpersonal and communication skills to form effective relationships up, down, and across the organization and are able to motivate cross-functional partners to execute against key initiatives. You can distill complex issues into a recommendation that will ‘get to yes’ and drive collaborative debate to get to the outcome needed for the business. 

• Business Planning & Execution: You are able to connect business performance, organizational priorities, and operational insights to develop comprehensive plans that drive sustainable growth. You excel at both strategic planning and tactical execution, ensuring alignment between long-term goals and day-to-day operations.

• Data-driven Operations Management: You have excellent analytical abilities and a proven track record of using data to inform operational decisions and drive business performance. You conduct both quantitative and qualitative analyses to identify trends, track KPIs, and provide actionable insights that improve business outcomes.

• Process Improvement: You have a demonstrated ability to identify opportunities within existing business operations and a track record of implementing effective solutions. You have a track record of implementing new & redesigning existing processes at scale.

 

About this role

We’re seeking a Director, Business Operations to join Udemy’s growing Strategy & Business Operations team. This is a fantastic opportunity for someone who wants to drive operational excellence by leading our business planning processes and partnering with leaders across the organization to drive projects that improve business operations. You will work directly with senior leadership and cross-functional teams to establish operating rhythms, drive accountability, and tackle mission-critical initiatives to enable us to achieve our long-term goals. 

 

What you’ll be doing  

• Develop a deep understanding of Udemy’s business and competitive landscape 

• Lead Udemy’s annual planning process and regular business review cadence (e.g., MBRs and QBRs) with senior leadership 

• Track and report on key business metrics, identifying trends and recommending corrective actions

• Lead investigations into business performance and operational processes to identify opportunities for improvement and work with cross-functional partners to implement solutions 

• Identify, evaluate, and implement operational process optimization initiatives to streamline workflows and reduce operational friction

• Leverage qualitative & quantitative insights to drive strategic decision-making with cross-functional teams and senior leadership

 

What you’ll have

• Minimum 6+ years of work experience in management consulting or business operations, MBA or advanced degree nice to have

• Self-starter who can learn on the fly, manage through ambiguity, and handle multiple priorities

• Strong analytical and problem-solving skills with the ability to translate business strategy into operational plans and processes

• Strong interpersonal and communication skills to form effective relationships across all functions and at all levels throughout the organization

• Demonstrat