Associate Director, Client Operations

Business Overview 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com. 

Position Summary

We are currently looking for someone to join the Mediabrands team and be responsible for media and data processes as required by the client across all media channels. The ideal candidate will be someone who has experience in Media Operations plus either Media Planning, Media Buying or Ad Operations. They work well in a fast-paced dynamic environment, understand the sense of urgency and attention to detail inherent in delivering successful media campaigns and the importance of delivering data that is cleansed, harmonized, and accurate.

This is a pivotal role within our rapidly growing team of experienced specialists and must support the team/client as follows:

• Manage the in-take of campaign assets including the development of specs, the creation of processes to manage asset in-take across client and creative agency stakeholders, the QA of assets to ensure ad server and partner compliance
• QA and governance of naming conventions across all channels as well as adhering to the client’s master data policies
• Ability to identify and resolve conflicts, with support of leadership
• Project Manage internal stakeholders to ensure client deliverables are met
• Contribute to the creation and development of processes to enhance ways of working

Key Responsibilities

• Internal and client facing Taxonomy lead (upstream and downstream taxonomies)
• Liaison between various internal stakeholders and Data Engineers
• Oversee recurring measurement and compliance reporting
• Support and guide junior team members to produce optimal work and promote upward growth
• Coordinate and ensure standardized set up across all media channels
• Ensure standard of knowledge across all tools and platforms used is consistent across the teams
• Identify opportunities to implement new processes and tools to create efficiencies across teams

Required Skills:

• 4+ years’ experience with digital operations processes
• Managed a team of 3 +
• Project Management is key
• Strong attention to detail, well organized and possesses the ability to priorities multiple tasks under pressure
• Ability to investigate, analyze and solve problems as well as clearly communicate results
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Excellent project management and time management skills
• Excellent verbal and written communication skills, ideally comfortable in a consultative, client-facing environment
• Be a highly motivated team player

Desired Skills:

• Worked with/managed off-shore teams including training and collaborating on ways of working
• Experience working in Ad Ops and or creative asset management

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands.