Provider Support Assistant

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

 

JOB LOCATION

Dermatology Clinic 3K - 40 Duke Medicine Cir

 

JOB SUMMARY

We are seeking a Provider Support Assistant to attend to multiple clerical duties while providing phone support as patients call the live call line. Support providers when external pathology slides are needed and make requests. Support the clinical staff and providers with various duties

 

JOB DUTIES AND RESPONSIBILITIES

• Medication prior authorizations and denial submissions, patient assistance forms.
• Answering live call line: patient inquires, pharmacy questions.
• Send messages to provider/staff via Epic.
• Request outside pathology slides, send to path.
• Place slide request order in Epic for pathology.
• Sort faxes off fax machines (Olsen), right fax and distribute, retrieve and distribute mail.
• Scan records in Solarity scan system.
• Retrieve stock medication from Duke pharmacy, take and retrieve instruments to Central Sterile Supply.
• Call outside medical facilities for records, coordinate care on upcoming visit.
• Perform other related duties incidental to the work described herein.

 

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

 

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

 

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

 

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

 

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.