Desktop Support Engineer

Company Description

You may know us as FIJI Water, POM Wonderful, JUSTIN Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for a Desktop Support Engineer. We’re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change.

This person will be the front-line support in assisting with technical issues throughout our business including remote users.  We're looking for a self-starter who can work independently while prioritizing various tickets.

This position will be working 5 days a week onsite at our Delano, CA office.

Job Description

• Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc.
• Information System Hardware Configuration and Repair.
• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization Work with Vendors to perform repairs as needed.
• Computer Moves, Adds & Changes.
• Operating Systems Reloads.
• Install and configure software for The Wonderful Company based on the information systems policies and procedures.
• Assist with Network Administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting.
• Printer maintenance - moves, adds, changes, toner/ink supply management.
• Mobile device management
• Troubleshoot and configure handheld Barcode scanners.
• Primary point of contact for helpdesk calls.
• Primary point of contact for chat support.

Work Schedule:

• Flexible schedule (some nights/weekends for events/projects; Longer shifts during peak production may be required).
• 40+ hour a week shift and an on-call schedule.

Qualifications

• A.A degree or degree from Technical Trade School and 1 to 2 years of experience in related field or equivalent combination education and experience.
• A+ Certification Preferred.
• Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc.
• Experience with Oracle system a plus.
• Interpersonal skills.
• Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
• Must be able to be sensitive to cultural and bilingual issues.
• Superior customer service skills.
• Excellent written/verbal communication skills.
• Strong organizational and time management skills.
• Ability to work independently and creatively even under pressure/time constraints.

Pay Rate: $24.00 - $26.00 per hour. Final compensation will be dependent upon skills & experience.  

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2024, Wonderful ranked as #3 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit