Desktop Support Analyst I

<div class="content-intro"><p>&nbsp;</p> <p>&nbsp;</p></div><h1>Join DYOPATH as a Desktop Support Analyst I</h1> <p>Are you energized by solving technical puzzles and helping people stay connected and productive?</p> <p>DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support.</p> <hr> <h2>Why You’ll Love Working Here</h2> <ul> <li><strong>Purpose with Passion</strong> – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact</li> <li><strong>Growth &amp; Development</strong> – Access certifications, training, and clear career paths</li> <li><strong>Award-Winning Culture</strong> – Known for delivering outstanding IT services internally and externally</li> <li><strong>Collaborative Environment</strong> – Work in a respectful, team-oriented setting where achievements are recognized</li> </ul> <hr> <h2>Benefits</h2> <ul> <li>Medical, Dental, and Vision coverage</li> <li>Life insurance</li> <li>401(k) with company match</li> <li>“You Pick a Day” paid holiday</li> <li>FSA and HSA options</li> <li>Pet insurance</li> <li>Additional benefits available</li> <li>Full details available at dyopath.com/careers</li> </ul> <hr> <h2>Role Overview</h2> <ul> <li><strong>Location:</strong> On-site (Waco, TX)</li> <li><strong>Schedule:</strong> 1st Shift (7a-4:30p CST); Monday through Friday&nbsp;</li> <li><strong>Pay Rate:</strong> $22/hour</li> </ul> <hr> <h2>Your Mission as a Desktop Support Analyst I</h2> <ul> <li>Provide technical support for desktops, laptops, printers, scanners, and peripherals</li> <li>Troubleshoot hardware and software issues via phone, chat, or in person</li> <li>Install, deploy, and maintain company systems and applications</li> <li>Track and resolve incidents using internal ticketing systems while meeting SLAs</li> <li>Perform software updates, including Microsoft security patches and antivirus signatures</li> <li>Document processes and create knowledge base articles</li> <li>Act as a liaison with third-party vendors and technicians</li> <li>Order parts for hardware maintenance and repairs</li> <li>Participate in special projects and continuous improvement initiatives</li> </ul> <hr> <h2>What You Bring to the Team</h2> <h3>Education &amp; Certifications</h3> <ul> <li>Bachelor’s degree in