Customer Support Representative

Labcorp is seeking a Client Services Representative to join a dynamic team in Houston, TX. 

Work Schedule:  Tuesday- Saturday 10:00am-6:30pm, Weekend/ Monday rotation as needed.

Job Responsibilities 

• Act a liaison between Labcorp, the customer base and patients 

• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet 

• Speak with customers in a courteous, friendly, and professional manner using protocol procedures 

• Inquire, clarify, and confirm customer requirements and understanding of the solution 

• Provide additional customer education and information as needed 

• Qualify and establish inbound new customers requesting Labcorp's products and services 

• Work in multiple databases to research complex issues and questions 

• Notify clients of test results in a timely and accurate manner 

• Review test forms for accuracy and report any discrepancies  

• Participate in activities designed to improve customer satisfaction and business performance 

• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance 

Minimum Qualification: 

• High School Diploma or GED equivalent  

• 1 year or more of experience in a customer service role

Preferred Qualification: 

• Current or prior Labcorp experience 

• Associate’s degree  

• Bilingual in English and Spanish highly desirable 

• 1 year or more of experience working in a call center environment 

• 1 year or more of experience in the healthcare industry, such as a physician's office, clinic or hospital 

Additional Job Standards 

• Experience with Salesforce.com and/or Laboratory Information Systems (iF hIGHLY  ADD # value move to qualification) 

• Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications 

• Strong verbal and written communication skills and excellent ability to listen and respond 

• Courte