Senior Associate, Smart Factory Product Owner

ROLE SUMMARY

Digital is helping Pfizer Global Supply win the digital race in pharma and create breakthroughs that change patients’ lives. Digital provides innovative digital solutions that unleash the power of our people by allowing them to focus their time and attention on value-add tasks. Our solutions accelerate key PGS initiatives and help PGS sites realize benefits of continuous improvement more rapidly.

The Manufacturing Technology & Solutions team enables a world-class manufacturing and supply chain organization by increasing visibility and efficiency across diverse systems and processes, and delivering predictive analytics and insights. The team supports Pfizer’s Core Manufacturing & Engineering Solutions, while enabling a secure, seamless flow of contextualized data from the device & control levels, all the way to the top of the Enterprise. Our goal is to create persona driven, connected experiences across our shop floors to predict and optimize operations, while providing intelligence, and real-time insights to operators. Key functional areas:

• Strategy & Operation Excellence

• Global Supply Engineering & Sustainment

• Manufacturing Operations Solutions

• E2E Network Solutions

We are seeking a dynamic and technically adept Product Owner to lead the adoption, support, and continuous enhancement of the electronic On-the-Job Training (eOJT) solution across all EMEA manufacturing sites. This role is pivotal in driving digital transformation in training operations, ensuring GMP compliance, and aligning cross-functional teams to deliver impactful, scalable solutions.

ROLE RESPONSIBILITIES

The Senior Associate, Smart Factory colleague’s responsibilities may include, but are not limited to:

Product Ownership & Strategy

• Own the product vision and roadmap for the eOJT solution across EMEA sites.

• Define and prioritize features and enhancements based on business needs, user feedback, and compliance requirements.

• Lead the transition from paper-based to digital OJT processes, ensuring alignment with global rollout strategies and dependent systems (e.g., LMS, SAP).

Adoption & Stakeholder Engagement

• Drive site-level adoption through product demo, training, communications, and stakeholder alignment.

• Serve as the primary liaison between site teams, Smart Factory Technology, and global program leads.

• Coordinate with site champions, trainers, and learning specialists to ensure successful onboarding and sustained usage.

Technical Oversight & Vendor Management

• Collaborate with development teams to deliver new features (e.g., waiver workflows, trainer qualification logic, reporting enhancements).

• Manage vendor relationships, including contract oversight, performance tracking, and release coordination.

• Ensure integration with Pfizer’s LMS and analytics platforms, maintaining data integrity and audit readiness.

Release & Communication Management

• Own the release calendar for eOJT versions (e.g., v3.0, v3.1), including feature rollout, change control documentation, and stakeholder communications.

• Prepare and distribute release notes, demo materials, and training guides.

• Coordinate go-live communications and post-deployment support across sites.

Operational Efficiency & Support

• Monitor system performance and usage metrics to identify opportunities for optimization.

• Serve as the first point of contact for end-user inquiries, providing timely and effective support.

• Triage incoming support tickets, ensuring resolution through collaboration with technical teams or vendors.

• Maintain a knowledge base and FAQs to support self-service and reduce recurring issues.

Cross-Functional Collaboration

• Align with global and site-specific stakeholders including QA, IT, Learning & Development, and Manufacturing.

• Facilitate requirement gathering sessions, workshops, PI planning, and retrospectives.

• Ensure feedback loops are in place to continuously improve the solution and user experience.

BASIC QUALIFICATIONS

• BS in Engineering or Technology based subjects(s) or equivalent experience.

• 3+ years related work experience.

• Relevant domain experience in manufacturing and/or quality operations.

• Experience in all stages of solution and application lifecycle from value analysis,