Technical Platform Manager & Super User - TMS (Mercury Gate)

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

Job Description

The Technical Platform Manager for TMS (Mercury Gate) will be responsible for overseeing the development, maintenance, and optimization of our TMS technical platform, along with all API integration points, ensuring they are scalable, efficient, and reliable. You will work closely with our development and operations teams to ensure seamless integration and alignment of our TMS technical platform with business objectives.

If you are passionate about technical platform management, with a background in TMS applications, have a strong track record of success, and are committed to delivering high-quality technical solutions, we encourage you to apply for this exciting opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• ​Lead the technical platform team in developing, maintaining, and optimizing our technical platforms to ensure they meet business requirements.
• Setting clear direction, effective plans and measurable outcomes with TMS (Mercury Gate) implementations and upgrade modifications
• Work closely with stakeholders to understand business needs and develop technical solutions to support them.
• Collaborate with development and functional teams to ensure TMS platform alignment with business objectives and requirements.
• Driving the key initiatives surrounding Mercury Gate as it relates to EVERSANA strategic initiatives in the full deployment of Mercury Gate platform options.
• Oversee testing, deployment, and maintenance to ensure optimal performance and stability. Testing in both TMS and WMS UAT / QA environments to ensure interoperability within the platforms
• Complete systemic review of the Mercury Gate platform to streamline, automate and increase efficacy across the platform from freeing up administrative tasks to a more automated environment to providing visibility to clients for client delight. Continuously monitor technical platform performance to identify and troubleshoot issues.
• Develop and implement technical platform upgrade and enhancement strategies to keep the platform current and competitive.
• Develop reporting that enhances key metrics from utilization of the Mercury Gate platform and to measure the success of the initiatives as we bring them into production.
• Mentor and assist the operations Transportation Coordinators to generate less exceptions in the load out and dispatch process.
• Plans, organizes, and coordinates various projects, programs and services.
• Understands and can configure Mercury Gate platform for reporting, hierarchy, and development.
• Understands and can write DRS code in Edge for Macro development in MG Edge.
• Manage technical platform budgets, timelines, and resources effectively.
• Ensure compliance with technical platform security and data privacy requirements.
• Assist in development and discovery of other technical platforms in Supply Chain Solutions that provide scalability, visibility additional revenue opportunities along with integration for expense and resource controls.
• All other duties as assigned

PEOPLE LEADER
People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Responsible for and oversee the management of t