Systems Engineer Tier l

The Systems Engineer supports our customers by resolving network issues, configuration requests, and recommending network improvements.  

Responsibilities:

• Create and update customer requests in Connectwise
• Monitor Connectwise service boards  
• Respond and resolve Tier 1 customer requests 
• Escalate difficult requests to Tier 3 engineers
• Service basic application software and/or hardware support
• Service servers, switches, routers, hubs, firewalls, and desktops devices 
• Monitor and respond to network service alerts from our Techview monitoring system
• Support basic desktop, laptop, software, and network requests
• Install, configure, maintain basic network services, equipment, and devices
• Support basic administration of servers and server clusters
• Support user accounts, permissions, email, anti-virus, and anti-spam
• Complete training courses and assignments as scheduled (including after hours and Saturdays)

Qualifications:

• College Degree in IT or Computer Science 
• Help desk or network admin experience is a plus but not required
• Tier 1 – Network customer support 
• MS Server, Active Directory, and Exchange support 
• Small Business Server support 
• Firewall support and maintenance 
• Switch, router, and hub support and maintenance 
• Customer service oriented

Why SumnerOne?

• Work-Life Balance: As a family-owned company, we truly value work-life balance and make it a priority for all our employees.
• Career Growth: We’re committed to your growth, offering numerous opportunities for career advancement and professional development. (Fun fact: Many of our executive-level employees began their careers in entry-level roles. At SumnerOne, we value your unique strengths, interests, and needs, and we occasionally create new positions tailored to them.)
• Benefits: Comprehensive benefits package available from day one
• 401(k) & Profit Sharing: Benefit from our 401(k) plan and profit-sharing opportunities to secure your financial future.
• Make an Impact: Make a real impact as a key member of our Culture Committee, contributing to a workplace that prioritizes empowerment and collaboration

Additional Information: 

• Job Type: Full Time (M-F)

SumnerOne is one of the premier office technology dealers in the Midwest, with offices in Missouri, Kansas, Oklahoma, Arkansas, and Illinois. We’re a family of respected companies united by ONE goal: to exceed our customers’ expectations by helping them get the most from their investments in print, IT and document technology. Headquartered in St. Louis, Missouri, we are proud to say we’ve grown to become one of the largest independent dealers in the nation. We have accomplished this by employing the best people, representing solutions from leading manufacturers of office technology, and by supporting our clients at the highest level. Our success is evident by our continued growth with our people being the key to that success. 

SumnerOne is proud to be an Equal Opportunity Employer