Field Service Manager

<div class="content-intro"><div class="base-markdown"> <p>At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.</p> </div></div><p><span style="text-decoration: underline;"><strong>PURPOSE OF POSITION:</strong></span></p> <p>The purpose of the Field Service Manager role is to lead and manage the day-to-day field service operations for the C&amp;I/SPD or Enterprise division within the associated U.S. region. This position is responsible for directing field execution activities, supporting successful commissioning and related service work on customer sites. The Field Service Manager oversees Field Service Leads, directs field execution efforts, and ensures all service assignments are completed safely, efficiently, and in accordance with company standards and customer expectations. As a key operational leader, this position balances resource planning, technical support, employee development and oversight, customer collaboration, and continuous process improvement to support both field team and customer.</p> <p><span style="text-decoration: underline;"><strong>SUPERVISORY RESPONSIBILITIES:</strong></span></p> <p>This position directly supervises Field Service Leads and may also provide indirect oversight to field technicians and engineers through the lead structure. The Field Service Manager carries out management responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, onboarding, mentoring, training, coaching, performance management, and completion of performance evaluations for assigned leads. This role also works in close partnership with Field Service leadership, administrators, operations, commercial teams, and other cross-functional internal departments to support effective field execution, workforce development, and the achievement of broader business objectives.</p> <p><span style="text-decoration: underline;"><strong>ESSENTIAL FUNCTIONS:</strong></span></p> <ul> <li>Manage field service operations for the assigned division within the U.S. region, with accountability for execution quality, daily project staffing coordination , customer support, and job closeout.</li> <li>Oversee scheduling and deployment of field service teams to supporting commissioning and related project work at customer sites.</li> <li>Ensure successful completion, documentation, a