Sr. Director Cloud and Dev Operations

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

At RUCKUS Networks, we are revolutionizing network management with advanced cloud solutions that scale seamlessly.

 

Our flagship product, RUCKUS One, provides centralized cloud management for WiFi access points, switches, and other network devices, enabling IT teams to easily provision, manage, optimize, and troubleshoot both on-premises and cloud-based networks.

 

Complementing this, RUCKUS AI delivers powerful AI-driven analytics, providing deep insights into network performance, service assurance, and business intelligence. Additionally, RUCKUS Edge, our edge product, enhances the overall user experience by enabling local control and processing, ensuring the fastest and most reliable network performance where it's needed most.

 

How You'll help us connect the world:

 

We are looking for a dynamic and strategic Senior Director of Production Engineering & Cloud Operations to lead our DevOps, CloudOps, and Production Tooling teams. This pivotal role offers a unique opportunity to design and implement cutting-edge, scalable solutions that foster innovation, enhance reliability, and drive impactful results.

 

This hybrid role offers—work from home and spend 3 days a week collaborating at our Sunnyvale, CA office.

Requirements:

• Lead the architecture, deployment, and management of our Google Cloud Platform (GCP) production infrastructure, ensuring high availability, scalability, and cost-effectiveness in a multi-tenant environment.
• Develop strategies to scale cloud operations, focusing on automation, self-healing systems, and AI-driven solutions to reduce manual intervention.
• Champion DevOps, DevSecOps, and Site Reliability Engineering (SRE) principles, promoting Infrastructure as Code (IaC) practices with tools such as Terraform, Ansible, and Kubernetes to automate and streamline infrastructure management.
• Drive innovation in CloudOps by implementing auto-healing mechanisms and disaster recovery (DR) solutions, ensuring operational resilience and continuous service availability.
• Establish and maintain an effective incident management process, providing 24/7 support and a rapid response to infrastructure issues. Ensure clear communication between external customers and internal teams during incidents to maintain transparency and satisfaction.
• Proactively identify and resolve infrastructure bottlenecks through the use of monitoring tools like Prometheus, Thanos, and Google Cloud Operations Suite, ensuring a forward-looking approach to infrastructure management.
• Collaborate with engineering, product management, CI/CD, security, and business teams to align cloud operations with company goals and enhance performance.
• Manage vendor relationships to ensure that SLAs are met and contractual commitments are fulfilled.
• Lead, mentor, and grow a high-performing team of CloudOps and DevOps engineers, fostering a culture of collaboration, innovation, and continuous learning.
• Stay ahead of industry trends in DevOps, CloudOps, and emerging technologies, constantly evaluating and adopting new tools and best practices to keep the team and platform competitive.

 

Required Qualifications:

 

• 10+ years of experience in cloud operations, production engineering, or related roles, including 5+ years in leadership positions managing large-scale, multi-tenant cloud environments.
• Deep technical expertise in Google Cloud Platform (GCP) or other cloud providers (AWS, Azure), with strong knowledge of cloud networking, cloud-native services, and cloud security.
• Proven experience with Kubernetes (GKE), Terraform, Ansible, and CI/CD tools like Jenkins and ArgoCD, with expertise in container orchestration and management.
• Successful track record in implementing DevSecOps frameworks and managing projects requiring regulatory compliance (e.g., SOC2, FedRAMP, ISO27001, NIST).
• Strong background in monitoring tools such as Google Cloud Operations Suite, Prometheus, and ELK Stack, along with experience in distributed tracing technologies.
• Demonstrated experience managing vendor relationships, especially with cloud providers and security vendors.
• Proven ability to manage high-level escalations, ensuring swift resolution while maintaining a customer-centric approach.
• Bachelor’s degree in Computer Science, Information Technology, or a related field; a Master’s degree is preferred. Certifications such as GCP Professional Cloud Architect or CISSP are highly valued.
• Extensive experience with cloud cost management, budgeting, and r