Sr. Director, Platform Product Management & Operations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The OnDemand Services and Automation organization is focused on the design, development and delivery of OnDemand solutions that elevate the client experience, making engagement with Visa simple, intuitive, and rewarding. The team manages Visa Online (VOL), a global extranet platform that provides secure access to Visa content, products and services for Visa clients and employees around the world.

The Senior Director, Platform Product Management and Operations is responsible for driving the vision, strategy and roadmap for the global enterprise platform. S(he) will keep abreast of best practices for B2B platforms as well as emerging technology trends and leverage those findings to inform platform enhancements. The Senior Director will envision and communicate the platform’s desired future state for enablement of clients, partners and employees. S(he) will partner with OnDemand Product Management, CX Design and Technology teams to bring new self-service experiences to life through the portal. S(he) will focus on continuous value creation and will execute on value capture opportunities. In addition, the Sr Director will be accountable for the development of the platform roadmap, including detailed backlog of features and capabilities. Lastly, s(he) will manage the VOL Operations team responsible for a broad set of activities including but not limited to UI service/product integrations, onboarding of new web services and certificate management, client access and delegated administration, etc.

Key Responsibilities

• Portal Vision and Strategy

  • Research, explore, and assess B2B platforms in the marketplace and distill best practices to guide Visa Online enhancement plans

  • Work closely with the CX Design and Insights team to understand customer’s needs, pain points and aspirations through Voice of Customer as well as secondary research

  • Assess opportunities to leverage Visa Online platform to deliver delightful and intuitive digital OnDemand solutions

  • Develop vision and compelling narrative about platform modernization and expansion to better support Visa clients, partners and non-traditional players in an ever-evolving digital ecosystem

• Portal Development and Delivery

  • Manage VOL enhancement roadmap including backlog of features and capabilities

  • Ensure the portal product roadmap supports the goals and strategy of the business and reflects market and customer needs

  • Partner closely with Technology to identify, size and allocate resources for investment priorities that drive value to clients and to the business

  • Ensure requirements and user interfaces are properly implemented by Technology

  • Partner with other client facing portal owners to develop consistent OnDemand client experiences across Visa portals

  • Work with cybersecurity teams to implement security enhancements for portal apps and services, and address portal’s security findings

• Sales Enablement and Commercialization

  • Develop and execute platform/service monetization strategy as well as implementation of billing solutions

  • In collaboration with Marketing, produce sales enablement resources and marketing collateral to accelerate platform usage

  • In collaboration with Finance, monitor platform’s contribution to top line and ROI

• Communications and Evangelism

  • Amplify VOL awareness among partners and stakeholders, articulating the value it provides to clients and to the enterprise

  • Communicate the platform vision and value story, and build support across matrixed organization and executives for continued investments in the platform

  • Be the face of Visa Online both for internal and external stakeholders

  • Contribute unique ideas within cross-functional workshops and brainstorming sessions and bring them to life through s