Director, Product Delivery

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Delivery

OVERVIEW

U.S. Product Delivery (USPD) leads the overall program implementation of Mastercard products and services in partnership with our customers and key constituents of the payments eco-system. This includes the dynamic consultation and management of both business and technical facets for product delivery while leading both internal and external partners toward successful product deployments. USPD is focused on integrating product delivery experience, learnings and market knowledge back into Mastercard product management to help drive and lead our business forward.

This role is responsible for leading the successful implementation of Mastercard’s products and services across the Commercial and New Payment Flows (CNPF) and Enterprise Gateway Solutions (EGS) delivery verticals. The USPD resource plays a critical role in aligning delivery efforts with customer needs and market dynamics, while continuously optimizing implementation processes based on hands-on experience and industry insight. The role also involves close collaboration with global and regional product, global delivery, and market delivery teams, ensuring customer feedback translates into actionable improvements that reduce time to market (TTM), accelerate revenue, and enhance overall customer satisfaction.

ROLE
• Develop and lead key strategic delivery relationships and priorities within US Markets, including existing products and first-time deployments of new products, services and technologies not widely distributed in market.
• Become an integrated strategic partner and key contributor to relevant Product, Implementation, Account, Technology at both Mastercard and our Customers.
• Contribute to enhancing ongoing business case development and execution of US Market product delivery strategies.
• Manage and oversee customer and internal Mastercard project teams (direct/indirect) as they progress through solution development and delivery. This includes leading Market Readiness/Go-To-Market efforts, program kick-off meetings, conducting regular status calls, creating then executing project plans, leading client strategy and planning sessions and proactively participating and leveraging Voice of the Customer, post-implementation reviews to drive continuous improvement.
• Drive projects to success metrics established with the customer and ensure application of Product Delivery best practices and methodologies.
• Provide both business and technical subject matter expertise and support both Customers and Internal Stakeholders (e.g., Product, Account Management, Business Development, LFI, etc.).
• Lead the development of product delivery process maps that identify assets and functions within Mastercard, as well as roles/responsibilities.
• Contribute to build and enhance Delivery infrastructure and tools.

 
ALL ABOUT YOU
• Demonstrated experience in financial services and/or Treasury Banking specifically with Payments products and Brand or Processing conversions. Strong knowledge of Corporate Solutions business, ERPs and eco-system.
• Possesses the ability to quickly learn, explain and bridge the gap between the Business, Product and Technology that supports it. Proven competencies in positively influencing business and technical partners to meet and/or exceed business objectives.
• Superior customer and industry relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within client organizations and internal Mastercard organization is essential.
• Demonstrated experience prioritizing and allocating resources to optimize efficiency and drive peak performance
• Proven leadership skills. Must effectively and consistently demonstrate thoughtful risk taking and display professional courage with sound judgement to hold others and yourself accountable for the success of the project.
• Proven ability to lead change at all functional levels. Excellent communication skills (verbal and written) that can present relevant information to different audiences as appropriate. The role requires the ability to present to internal and client senior executive management as well as functional business partners.
• Ex