IT Operations Support Administrator IV (1094) – Information and Technology - Human Services Agency (161749)

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

• Application Opening: February 19, 2026
• Application Deadline: The final day to apply is March 4, 2026
• Compensation: $130,598 – $161,798 Annually; https://careers.sf.gov/classifications/?classCode=1094&setId=COMMN
• List ID: PBT-1094-161749

Human Services Agency (HSA)

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.  Click here to learn more about what this commitment looks like in action.

Job Description

The 1094 IT Operations Support Administrators’ primary responsibility includes patch management and deployment of updates to endpoints. The incumbent will be responsible for the management of on-premise and cloud-based patching and deployment systems, using native tools as well as PowerShell methods.

The 1094 IT Operations Support Administrator (OSA) will also provide tier 3 and engineering daily support and administration of a Microsoft Configuration Manager (SCCM) infrastructure or Intune platform in a Windows operating system environment. The 1094 IT OSA will be responsible for providing deployment, configuration, and support of desktop technologies in a distributed environment.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list; and may include additional duties as assigned.

1. Supports Windows operating system environment with 2000+ workstations, 200+printers, and various software applications.
2. Provides technical assistance to users at various remote locations throughout the HSA and accesses user's computers through VNC (virtual network computing) technology to diagnose computer problems and to install software updates.
3. Installs, configures, and troubleshoots computer hardware, peripherals, and various software applications.
4. Manages user accounts in Active Directory and Office 365.
5. Supports and troubleshoots common Office 365 applications.
6. Provides remote assistance using desktop support tools.
7. Manages software distribution including Microsoft Security upgrades and standard desktop software and prioritizes and coordinates security patch and software testing schedules and distributions.
8. Creates packages, collections, and advertisements for distributions.
9. Customizes reports and dashboards for use in planning corporate hardware and software requirements.
10. Works with information security to identify and remediate areas of workstation risks.
11. Provides 3rd level support for the Microsoft Configuration Manager infrastructure and standard desktop software.
12. Meets with internal clients to assess needs, identify key challenges, and define project scope and deliverables for software application deliveries.
13. Investigates and solves issues with Configuration Manager Client on endpoints.
14. Troubleshoots and corrects Microsoft Configuration Manager client and distribution point errors.
15. Troubleshoots failed Microsoft Configuration Manager deployments and Microsoft Configuration Manager health issues.
16. Administers the Microsoft Configuration Manager tool set back end to keep the system running and healthy, including changes to the core