Positive Care Case Manager

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. 
Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
Department: Positive Care Clinic
FTE: 1.0 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: In-Person

Purpose of this position: The Case Manager provides support services to patients receiving care for HIV/AIDS within the HCMC Positive Care Clinic.  Working as an integral member of the multidisciplinary care team, this position helps patients fully engage in their medical care. This goal is achieved by assisting with medical care coordination and providing support to patients to help address psychosocial needs and reduce barriers to care. This position has a focus on benefits counseling (navigating and enrolling patients into applicable insurance/benefits).

RESPONSIBILITIES

• Screen and identify potential candidates for program participation

• Perform client intake services

   

• Identify and work to resolve barriers clients may encounter (language barriers, eligibility criteria, services fees, geographic location)
• Provide resources and referrals necessary for clients to obtain and/or maintain access to HIV medical care
• Conduct reevaluation and follow up assessment throughout length of care in compliance with funder requirements
• Provide outreach to client’s family, friends, and significant others
• Maintain consistent contact (office visits, home visits, and telephone calls) with clients to sustain ongoing supportive relationship

• Assess patients for eligibility for federal and state funded programs and/or other applicable benefits and apply for applicable insurance/benefits

• Serves as a resource person to clinic patients regarding Ryan White eligibility

• Assist with insurance related documents when requested by clinical personnel

• Triage phone calls from patients regarding insurance questions, concerns regarding their coverage and/or pertinent medical bills

• Triages phone calls from patients regarding medication prior-authorization concerns and partners with medical personnel to remedy the situation 

• Work closely with pharmacy staff to ensure proper coverage of medications and address coverage concerns

• Part