Client Solutions Associate, San Francisco - Immediate Start

<h2><strong>About us</strong></h2> <p>Office Hours is an online platform that lets users earn income by sharing what they know. Users create knowledge profiles to accept hourly consultation requests or survey opportunities based on their professional expertise. Companies and organizations seeking unique insights can search the Office Hours marketplace to quickly find and learn from thousands of advisors on demand.</p> <h2><strong>What we believe</strong></h2> <p>We believe that human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours’ mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy.</p> <p>Our team is headquartered in San Francisco and backed by top marketplace and business operators like&nbsp;<a href="https://officehours.com/saar-gur">Saar Gur</a>,&nbsp;<a href="https://officehours.com/mlz">Marco Zappacosta</a>,&nbsp;<a href="https://lennyrachitsky.com/">Lenny Rachitsky</a>,&nbsp;<a href="https://officehours.com/jacksongates">Jackson Gates</a>, and&nbsp;<a href="https://en.wikipedia.org/wiki/Aaron_Levie">Aaron Levie.</a>&nbsp;Our customers include the fastest-growing digital health companies, software startups, venture capital firms, and leading consulting firms.</p> <h3>Summary</h3> <p>Our Client Solutions team is the front line for finding the right experts for our clients. As a Client Solutions Associate, you will be directly responsible for growing our network and scaling our impact by connecting our clients to the right subject matter experts, who will then share their knowledge through qualitative interviews.</p> <p>This role is fast-paced and no day is the same. You will need to be hard-working, flexible, with strong client-facing communication skills. You will be part of creating and improving processes to help us do better work every day. You will work alongside our product and engineering team to translate client feedback into product improvements.</p> <p>We are looking for candidates that are excited to face the successes and challenges of growing a business and developing a loyal base of users.</p> <h3>Responsibilities</h3> <p>Though no day is the same as a CSA, you can expect the job to involve:</p> <ul> <li><strong>Client-Expert Connections</strong>: You'll identify and match experts to clients for interview-based research needs, continuously communicating with clients and experts to track the progress of these connections to ensure high-quality outcomes and client satisfaction.</li> <li><strong>