Senior Client Associate - Neuberger Wealth

Position Overview:

The Senior Client Associate will deliver comprehensive operational support and serve as a trusted resource for clients and an experienced alternative assets focused Wealth Advisor Team managing public and private assets worth over $2 billion for a global client base. The Senior Client Associate enhances the client experience by assisting with the service, maintenance, and growth of the team’s high-net-worth client base focused on private market strategies. We are seeking a seasoned professional with exceptional communication and interpersonal skills who possesses a deep understanding of operational processes and workflows. This role offers an opportunity to mentor others and significantly contribute to the team’s success and client satisfaction.

Primary Responsibilities:

• Client Service: Provide ongoing operational support for the team’s existing client base by managing daily transactions and inquiries accurately and within established deadlines, ensuring compliance with firm policies and federal regulations. This includes service requests and occasional meetings during early mornings and late evenings for international clients

• Alternative Assets: Assist in all aspects of client’s investments in private market strategies including legal and compliance approval for cross border relationship, prefilling subscription documents for complex entities and trusts, handling detailed document requests with fund counsel, and on-going management post fund close including capital call management, quarterly reporting, and maintenance requests

• Liaison: Serve as a liaison between Wealth Advisors, Portfolio Managers, Operations, and clients; focus on building trusted relationships with key internal stakeholders to enhance client service processes

• Client Support: Offer daily support for the team’s client base, including opening client accounts, assisting with required documentation, trade support and execution, and performing comprehensive account maintenance tasks

• Account Maintenance: Perform tasks such as funds disbursements, name/address changes, charitable gifting, ACATS and DTC transfers, cost updates, billing/fees, and client-directed trade orders

• Client Interaction: Maintain regular and proactive contact with clients regarding new account documents, LOAs, account updates, checks and wires, account performance, trade activity, transfers, statement inquiries, research, fees, objective changes, portfolio market values, stock quotes, online access, etc.

• Account Monitoring: Oversee account activities including trades, cash flows, debits, margin, tech shorts, performance, transfers, allocations, fees, etc., using various in-house portfolio systems

• Client Reporting: Provide customized reporting and analysis to clients or the Wealth Advisor team on a regular or ad hoc basis

• Team Leadership and Mentorship: Mentor junior staff and assist with the training and onboarding of new hires. Lead and contribute to team initiatives and projects as a proven team leader

• Data Management: Maintain accurate and detailed client files, account information, and new business pipeline in the Salesforce database

• Professional Development: Enhance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations

Experience & Skills Qualifications:

• An experienced professional with 5+ years of proven client service/support or related experience in the financial services industry

• An undergraduate degree and SIE, Series 7 and 66 licenses required

• Additional certifications such as MBA, CFA, CFP, or CIMA are beneficial but not required

• Proficiency with Microsoft Office and prior CRM experience preferred, particularly with Salesforce

• Broad knowledge of Wealth Management, financial products, and services

• Exceptional written and verbal communication skills, with strong interpersonal and client servicing abilities

• Ability to organize, prioritize, manage multiple tasks, and keep the team informed on open items

• Detail-oriented, well-