Product Manager, Metadata APIs & Frameworks

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Salesforce is looking for a Product Manager to join the Platform Metadata & Schema org — the team that builds and evolves the core metadata and schema infrastructure powering the entire Salesforce platform.

This is a hands-on, execution-focused PM role at the heart of how Salesforce customers and developers build, customize, and manage their environments. The Metadata APIs & Frameworks area owns the infrastructure that enables programmatic metadata operations at scale — from the Metadata API and Tooling API used by thousands of developers and ISVs every day, to the underlying frameworks that expose and govern metadata CRUD across the platform.

You'll be close to the ground: owning sprint execution, driving release delivery, staying tight with engineering, and serving as the primary PM voice for capabilities that developers, admins, ISVs and internal teams depend on daily. You'll also have real strategic ownership — the Metadata API is a canonical Salesforce interface with a long roadmap ahead, and you'll help shape where it goes.

What You'll Actually Be Doing

• Own sprint-to-release execution for the Metadata and Tooling APIs and Metadata Frameworks teams — driving sprint ceremonies, backlog prioritization, release planning, and on-time delivery of high-quality platform capabilities.

• Maintain a prioritized product backlog that balances customer trust cases, technical debt reduction, gap closure work, and strategic feature development — so the team always knows what to build next and why.

• Act as the voice of the customer: understand how external developers, admins, ISVs, and internal platform teams rely on the Metadata API and Tooling API, identify friction and reliability gaps, and drive improvements that make programmatic metadata operations more robust and self-serviceable.

• Triage and drive resolution of customer trust cases — working with engineering and support to investigate, prioritize, and resolve issues impacting platform reliability and developer experience.

• Partner with stakeholders across engineering, quality, architecture, and customer-facing teams to ensure metadata APIs remain reliable, performant, and aligned with evolving platform needs.

• Engage with the developer, admin and ISV community — monitor community feedback, support release previews, and build customer empathy by staying close to how builders use these APIs in practice.

You're Our Person If...

• 3–5+ years of product management experience in enterprise software, developer tools, platform services, or related technology domains.

• Strong execution track record — comfortable owning sprint-level product work, driving release planning, and shipping high-quality capabilities on a predictable cadence.

• Technical fluency — able to have substantive conversations with engineering about APIs, metadata schemas, CRUD operations, performance, and platform architecture.

• Customer-centric mindset — experience triaging customer issues, partnering with support and engineering to diagnose root causes, and driving resolutions that balance short-term fixes with long-term platform health.

• Excellent written and verbal communication skills — able to write clear PRDs, communicate status clearly, and explain technical concepts to non-technical stakeholders.

• Comfort operating in a high-volume, fast-moving environment where priorities shift and customer trust cases require rapid response.

Even Better If...

• Experience with Salesforce platform APIs (Metadata API, Tooling API, REST/SOAP AP