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Become part of Europe’s leading B2B platform as

International Customer Service Specialist (Spanish & German)

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Are you fluent in Spanish and German, and passionate about customer support? As an International Customer Service Specialist, you’ll be the first point of contact for our Spanish customers, assisting with order inquiries on our B2B platform. You’ll collaborate with sales, accounting, and supplier management teams to resolve order issues, liaise with suppliers to address stock or delivery challenges and ensure smooth operations throughout the purchase process.

Your role

• Maintain customer relationships: You’ll be the first point of contact when questions arise about ordering and work empathetically with our international customers to find the right solution.
• Act in a networked manner: As a valuable link between customers and suppliers, you’ll ensure the smooth processing of orders from item search to returns.
• Breaking new ground: You’ll take customer enquiries about orders and be also a competent intermediary for cross-thematic issues. You’ll provide our customers with the best possible shopping experience through your personalised support.
• Design processes: You’ll actively shape the processes in your team and thus, have a direct influence on customer satisfaction.

Your qualifications

• Languages: You are a native Spanish speaker, fluent in German for daily communication, and have excellent proficiency in English.
• Expertise: Ideally, you have commercial training and some experience in customer service or a similar customer-oriented role.
• Personality: You’re a strong communicator and have a good feel for customer needs. You’ll find it easy to respond to customers individually.
• Act digitally: You have a sound knowledge of MS Office and the motivation to familiarise yourself with new IT systems.
• Team spirit: Your friendly and empathetic manner will make you feel comfortable as part of our team and your reliable way of working will ensure stability.

What you can expect from us

• We offer a flexible work location: You can work in our modern Unite office in Valencia or in a hybrid setup.
• We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career.
• We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries
• We think sustainably: We support your health by offering private health insurance with Mapfre.
• We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management.
• We care about work-life balance: We offer flexible working hours and 30+ holidays so you can strike a good balance between your work and personal life.

What your future colleagues say

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We are Unite.

We connect the economy for sustainable business. Our trusted e-procurement platform, with its integrated Mercateo Marketplace and Procurement Portal, enables effortless sourcing and purchasing for B2B and public sector organisations. Bringing buyers and suppliers together for mutual benefit, we've established a solid foundation of fair competition and trustworthy partnerships. Our platform’s scalable infrastructure supports connections, business stability and a robust supply chain. We revolutionise e-commerce for B2B and the public sector by adding and sha