Director On-Property Change Management - Business Transformation Office

JOB SUMMARY
The Director, On-Property Change Management, is a key member of the newly formed Business Transformation Office team, reporting directly to the Senior Director, Change Management, Strategy Planning + Execution. This position is responsible for planning and executing the day-to-day change management activities for on-property associates impacted by Marriott’s Digital + Technology Transformation. The program is a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The Business Transformation Office has been established to enable and accelerate transformations through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment.

This role will build upon our existing Digital and Technology Transformation change management strategy to create and execute the change management plan and related deliverables for on-property associates throughout the program’s deployment journey, from Design to Stabilize. This role will partner closely with colleagues throughout the entire program – including (but not limited to) PMO, Deployment, XD + Business Process Design, Learning, Continent Planning and Testing Teams. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.

Key responsibilities include:
•    Marriott Digital + Technology Transformation Change Management Plan + Execution: Partners with the Senior Director to develop the change management plan for impacted on-property associates, including leading a detailed Change Impact Assessment. Then executes the plan and related deliverables to drive the required behavior change and shift to desired behavior. Partners closely with the Business Process, Deployment and L+D teams.
•    Marriott Digital + Technology Transformation Recognition Plan: Leads the recognition plan and execution for highlighting quick wins along the journey and ultimately the right behavior adoption. The plan may include gamification, celebratory events, competitions, awards, and/or new supporting tools.
•    Marriott Digital + Technology Transformation Change Management Measurement + Analytics: Directs the day-to-day change readiness and change adoption activities, including scorecards and appropriate forums. Partners closely with the deployment team to develop reports for key MI leaders on readiness pre-cutover and the progress of adoption and highlighting change challenges after cutover (e.g., fatigue, confusion, lack of alignment, etc.) 
•    Marriott Digital + Technology Transformation Change Communications Materials Production: Develops and delivers Change Communications deliverables, including – but not limited to – webinars, PowerPoint presentations, talking points, job aids, etc.

CANDIDATE PROFILE

Education and Experience 
•    4-year degree from an accredited university; master’s degree strongly preferred
•    8+ years of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance
•    Experience with large-scale business transformation, strongly preferred in hospitality 
•    Strong personal leadership, organizational, relationship-building, and negotiation skills
•    Outstanding formal and informal presentation skills
•    Self-starter with self-confidence, enthusiasm, and strong customer service orientation
•    Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
•    Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
•    Excellent written and oral communication skills
•    Experience developing clear, concise, and logically written business communications, as well as delivering
•    recommendations effectively to demanding audiences
•    Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
•    Ability to work effectively in a complex, service-intensive, deadline-driven environment
•    Ability to work with and influence cross-functional teams in a matrixed organization
•    Ability to build strong relationships to leverage information and insights across key groups
•    Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and de