Clinical Education Specialist- Sterile Processing

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Provides professional education and clinical support to STERIS Customers in infection prevention, reprocessing, and perioperative practice. Provides input in the development of educational materials, provides clinical support and education, and provides a consultative approach to improve Customer processes in using STERIS products/services.  Provides a value-added service to assist the sales force achieve their financial objectives. 

This position is 100% remote, home based with 70% domestic business travel

Territory will cover: PA, WV, NJ, DE

Duties

1. Supports: IPT Sales Team as Sterile Processing subject matter experts to gain Customer confidence, grow product line revenue and promote STERIS solutions. 
2. Supports IPT Marketing by providing clinical expertise in the development and market launch of new products or services as well as concerns with existing products and programs. 
3. Supports Product Managers in the following areas: Voice of Customer (VOC), feasibility and prelaunch of New Product Development (NPD), Troubleshooting,  Review photography for clinical appropriateness, Review presentations, Sample procedures, Clinical Q&A, Content ideation and review.
4. Works directly with Customers, Dealer Representatives, and Sales/Service/Customer Support employees for the purpose of providing clinical expertise with strong emphasis on the application of STERIS products via Customer visits, presentations, hands-on training, and communication (written and oral).
5. Assists sales team with product and/or equipment in-servicing as needed.
6. Plans, generates, and provides formal educational seminars and workshops to stimulate product interest and increase sales.
7. Audits Customer work processes (infection prevention, reprocessing and perioperative practice) and use of equipment and related accessories to ensure compliance with operating/processing instructions. Based on audit, proactively identifies opportunities for improvement and provides recommendations.
8. Documents audits with recommended actions in standard report format, copying Customer. Inform Account Managers, and Region Manager of any and all opportunities identified during the audit.
9. For serious Customer issues, identifies the problem, gathers all facts and data, documents issues and may consult with a Senior or Principal Clinical. Provides immediate and ongoing communication to Director of Clinical Education and others as directed. This may include Legal, Regulatory, R&D, Sales and Service, Customer Support and Marketing. Drafts documentation and follow-up requirements/recommendations for the Customer on a timely basis.
10. Takes a pro-active approach to minimize potential Customer issues by providing recommendations to Account Managers and Regional Sales Managers on Customer needs/requirements.  May consult with a Senior or Principal Clinical for recommendations as needed.
11. Provides clinical expertise with troubleshooting (equipment, process, and machine) and resolves Customer issues supporting and collaborating with Account Managers, Quality Improvement Team, Regulatory, and R&D as required.
12. For credentialed Customer presentations, recommend and review new topics based on Customer needs, and review existing presentations based on industry changes to ensure presentations are up to date.
13. Develops and maintains relationships with healthcare professionals, industry leaders, professional organizations and business associates through active membership in organizations (i.e., AORN, SGNA, APIC, HSPA etc.) and participation in national/local professional meetings, workshops, and seminars.
14. Maintains professional knowledge and expertise in sterile processing practices and regulations and their application to the sterile processing environment.  Provides input and expertise in developing educational tools and training material to improve clinical education efficiencies, increase value to Customer, and differentiating STERIS from the competition. Participates in industry trade show activities and professionally represents STERIS as needed.

Required Experience

1. Bachelor’s degree required 
2. At least six years clinical experience required and preferred expertise in the Operating Room, Central Supply, Infection Prevention/Control or Endoscopy Department
3. Expertise in the Central Supply Processing / Sterile Processing Department (SPD)
4. Experience in a leadership position within a hospital Sterile Processing Department (SPD)
5. Professional certifications required, minimum of 2. (i.e. CRCST, CIS, CHL, CER, CIC, CNOR) / Must have 2 certific