Patient Services Representative (PSR) Lead

Description

Join our dynamic team as a Patient Services Representative (PSR) Lead at Hillside in Ukiah, CA, where our mission is to provide compassionate, high-quality care to our communities! In this multifunctional role, you'll be dedicated to delivering exceptional customer service and patient care while supporting our clinic-wide goals in a fast-paced, ever-changing environment. As a PSR Lead, you’ll guide work processes and make key decisions in the absence of the department manager. If you’re passionate about quality and thrive in a collaborative setting, we want you on our team to help us make a positive impact every day!

Duties Include: 

• Represent the department and clinic through positive, courteous, and professional customer contact.
• Participates in the screening and interviewing process of new PSR hires.
• Become a subject matter expert in all areas of knowledge required by the PSR position; provide hands-on training for new hires, mentor and be an example of how to perform in each area of daily operations.
• Collaborate with your department manager and leads/supervisors in other departments to problem solve common areas of dissatisfaction for patients and design/implement process improvement efforts.
• Customer service expert, who may intervene in a situation that they identify as escalating, prior to a code needing to be called.
• Complete the Designated Crisis Manager (DCM) and respond to code greys as appropriate.
• Maintain proficient knowledge of and leadership in the testing and execution of emergency codes and protocols.

Benefits Offered:

Starting salary range is from $22.05 to $28.35 per hour, depending on experience. We also offer a comprehensive benefits package including Medical, Dental, and Vision Insurance, Paid Time Off, Paid Holidays, 401k Match up to 4%, Flexible Spending Account, and more! 

Requirements

MINIMUM QUALIFICATIONS:

• High School diploma or General Education Degree (GED)
• Two or more years’ experience in a customer service position, in healthcare

PREFERED QUALIFICATIONS:

• Bachelor’s degree in related field
• Spanish language skills, fluent
• One-year experience in a role with leadership responsibilities
• Training in: Customer Service and Crisis Prevention